Operations Management
Competency-based
ONET: 11-1021.00
1
Years
33
Skills
Classroom instruction topics
- Principles of Business
- Principles of Marketing
- Small Business Management
- Effective Supervision
On-the-job training
- Culture, Policies and Procedures; Expectations as a Manager in Training
- Vision, Mission and Core Values and Guiding Principles
- Become familiarized with all procedures all team members must follow (Personal Relationships in the Workplace, Attendance, Dress and Grooming, etc).
- Understand expectations of a manager
- Safety / Emergency Procedures / Risk Management
- Become familiar with Emergency Action Plan
- Implementing safety rules and procedures to team and customers
- Become familiar with emergency exits and equipment
- Reporting an incident or accident; how to write an incident report (general and team member)
- Become familiar with activation codes
- Protecting confidential information
- Customer Service Training & Marketing
- Understanding business management tools: CRM, HCM, POS, other solutions used to execute business
- Understand procedures: completing forms, creating accounts, agreements, transactions, payments
- Schedule activities, daily operations
- Marketing for clients and team members
- HR/Team Member Relations and Development
- Interviewing skills
- Onboarding new team members
- Schedules
- Observations and goal setting
- Addressing and reporting team member complaints/concerns
- Training new and existing team members
- Facilities
- Learn to do a daily walk through of the facility to monitor any possible areas in need of attention. Report when necessary.
- Learn to keep records of equipment
- Monitoring equipment
- Open and close buildings (alarms, keys, round, equipment)
- Manager on Duty Shifts
- Building relationships with customers
- Listening and addressing concerns
- Cognizant of non-returning customers, Follow up
- Team Member Relations & Development
- Implementing safety procedures
- Manager Projects
- Weekly manager meetings
- Team Member Schedules
- Maintaining documents
- Inventory and orders
- Weekly marketing
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Made in the USA.