Technical Sales Representative

Hybrid-based

ONET: 41-4011.00

1

Years

24

Skills

160h

Related instructions

2000h

On-the-job training

Classroom instruction topics

Core Training
Computer/ Phone Training
Sales Specific Training

On-the-job training

Negotiate prices or other sales terms
- Negotiate prices or terms of sales agreements.
Contact current or potential customers to promote products/services based on customer needs
- Research and contact establishments to evaluate needs.
- Research and contact establishments to promote products or service sales.
- Obtain blueprints or specifications for use by Operations, Engineering, etc. departments in quote/bid preparations
Sell products or services
- Sell correct products according to grade, quality, etc. as needed to customers
Process sales or other transactions
- Accurately prepare an d submit sales purchase orders.
- Accurately input orders into AS400/SAP
Maintain/prepare records of customer accounts, sales, or transactions
- Maintain customer records, using automated systems.
- Maintain customer records, using manual systems.
- Complete expense reports, sales reports, and any other paperwork pertaining to company purchases.
Answer customer questions about goods or services
- Answer customers' questions about products, prices, availability, or credit terms.
Estimate costs or terms of sales
- Quote prices, credit terms, or other bid specifications.
- Compute / estimate customers’ costs and estimate savings from using our services, products, or equipment.
Discuss features of products with customers and technical personnel
- Emphasize product features, based on analyses of customers' needs and on technical knowledge of product capabilities and limitations.
- Inform customers of estimated delivery schedules, completion of orders, or any other information pertaining to purchased products.
- Provide information/ feedback to other members of Ryerson teams so that products can be tailored to clients' needs.
Develop / share sales-related content or market information with colleagues and customers
- Prepare sales presentations or proposals to explain product specifications or applications
- Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Inform customers of products or services
- Inform customers of products available based on customer needs, product specifications, and applicable regulations.
Arrange delivery of goods or services
- Verify that delivery schedules meet project deadlines.
- Arrange for verifications or testing of products as needed.
Identify potential customers
- Identify prospective customers using business directories,
Verify accuracy of records
- Verify accuracy of materials lists, and stocked items.
Attend events to develop professional knowledge and monitor market conditions or trends
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, environmental regulations, or industry developments.