Computer Support Specialist
Competency-based
ONET: 15-1232.00
1
Years
51
Skills
420h
Related instructions
Classroom instruction topics
- IT Fundamentals
- Software Support
- Hardware Support
- Cisco CCNA I
- Network Security
- Ethical Hacking
- Cisco CCNA II
- Cisco CCNA III
- Cybersecurity Elective
- Workplace Skills Preparation
On-the-job training
- Computer Support Specialist Foundational Tasks
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Oversee the daily performance of computer systems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Prioritizes "tickets" or requests for help based on business need, staff hierarchy or urgency of problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Sets up and removes employee or client workstations or devices, including setting up access controls
- Sets up desktop, laptop and other. devices for employees
- Installs software on network or individual users computers, laptops or devices and sets appropriate access controls or authorities
- Sets up user identifications and passwords and implements policies regarding passwords and user/administrator permissions
- Establishes secure external connections to network or desktops using secure remote access technology
- Installs printers on networks or individual devices
- Sets up network drives, employee folders and centralized data repositories
- Sets up email account for users and establishes storage limits and backup parameters
- Maintains and manages software licenses
- Removes users from network, archives data and files, removes workstations and disables devices for users exiting the organization or prohibited from using IT resources
- Installs, provides user support for, or troubleshoots hardware and commercial software
- Uses knowledge base articles or other guidance provided by Clients to troubleshoot user issues
- Uses logic to discover source of faults and recommends appropriate solutions
- Demonstrates ability to use basic software, including set-up of preferred default settings, instructs other users on the basic features of standard software packages, and identifies and remedies typical faults in relevant software packages
- Identifies situations in which the fault must be escalated to a higher-level technology support individual, including an outside vendor
- Contacts outside vendors or vendor supported help desk to solve difficult problems or procure software patches
- Prioritizes "tickets" or requests for help based on business need, staff hierarchy or urgency of problems
- Installs, maintains and troubleshoots networks
- Connects devices to networks using remote access technologies
- Installs network security software and devices and monitors system for signs of hacking, intrusion, or viruses
- Tests resiliency of security devices or software and monitors bandwidth utilization
- Establishes and sets access levels and permissions based on employees' job roles and company policies
- Assists in setting up, configuring, and managing servers including data storage
- Sets up user identification parameters on servers
- Assists in monitoring server use, efficacy of data back-up and storage systems and integrity of redundant systems or technologies
- Monitors and helps maintain network security by adhering to security policies
- Monitors adherence to password policies, including enforcement of password update intervals
- Sets user access levels and permissions based on organizational policies
- Monitors antiviral software to understand potential threats and updates as needed
- Reads, attends conferences or interacts with other IT professionals to know and understand current threat levels and mechanisms
- Ensures that encryption technology and access controls are utilized to protect sensitive data
- Ensures that off-site staff are using secure connections to access network
- Assists in or monitors use of back-up technologies and network redundancies to minimize risk
- Supports internal or external clients in the use of videoconferencing technology
- Installs, launches, operates, and troubleshoots software designed to facilitate presentations, web-based conferencing, and audioconferencing (Zoom, Go to Meeting, Cisco WebEx, Microsoft Teams)
- Sets up, schedules, and manages web-based or video conferences
- Provides support to users during meetings, conferences, or webinars
- Sets up user accounts on voice technologies or systems, including voicemail
- Makes minor software modifications to improve performance or customize to user needs
- Surveys user needs to understand what modifications are needed
- Inserts or loads organizational templates or standards into software, such as presentation templates in PowerPoint or equivalent software
- Monitors computer performance and recommends upgrades or modifications as necessary to improve speed or other performance parameters
- Uses software to set up needed business functions, such as workflows, tracking, archiving or other functions
- Assists in maintaining or updating content and manages user access profiles and authorities for Microsoft SharePoint
- Sets user / author access permissions based on organization's policies
- Uploads new content to organization's SharePoint site or removes old content as instructed
- Tests functionality of links embedded in the SharePoint site
- Notifies appropriate person if incorrect, outdated or otherwise problematic content is identified
- Notifies appropriate person if SharePoint site is not functioning properly
FIND APPRENTICESHIPS BY STATE
AlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Mariana IslandsOhioOklahomaOregonPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaVirgin IslandsWashingtonWashington D.C.West VirginiaWisconsinWyoming
Made in the USA.