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Automotive Service Technician

Competency-based
ONET: 49-3023.02

405

Skills

1305h

Related instructions
Classroom instruction topics
  • Level I - Apprenticeship On-Boarding
  • Level I - Fundamentals of Automotive Technology
  • Level I - Braking Systems
  • Level I - Drive Train and Axels
  • Level I - Brakes Exam
  • Level II - Electrical Fundamentals
  • Level II - Engine Performance
  • Level II - Electrical and Electronic Systems
  • Level II - Advanced Electrical and Electronic Systems
  • Level II - Engine Performance and Diagnostics
  • Level II - Engine Repair Exam
  • Level II - Electrical/Electronic Systems Exam
  • Level II - Engine Performance Exam
  • Level III - Automotive Engines
  • Level III - Steering and Suspension
  • Level III - Motor Vehicle Air Conditioning
  • Level III - Electrical and Electronic Systems
  • Level III - Manual Transmission/Transaxle
  • Level III - Automatic Transmission/Transaxle
  • Level III - Automotive Emissions
  • Level III - Smaw Fillet/OFC/PAC/CAC
  • Level III - Steering and Suspension Exam
  • Level III - Heating & Air-Conditioning Exam
  • Level III - Manual Drive Train and Axles Exam
  • Level III - Automatic Transmission/Transaxle Exam
  • College Orientation OR Orientation to Student Success
  • Work Place Skills
  • Humanities/Fine Arts Elective
  • Science/Math Elective
  • History/Behavioral Science/Social Science Elective
  • Fundamentals of Oral Communications OR Public Speaking
  • CO-OP
  • Mathematical Applications
  • Microcomputer Applications
  • English Composition I
On-the-job training
  • Level I - R.S. Shop and Personal Safety
    • R.S.1 Identify general shop safety rules and procedures.
    • R.S.2 Utilize safe procedures for handling of tools and equipment.
    • R.S.3 Identify and use proper placement of floor jacks and jack stands.
    • R.S.4 Identify and use proper procedures for safe lift operation.
    • R.S.5 Utilize proper ventilation procedures for working within the lab/shop area.
    • R.S.6 Identify marked safety areas.
    • R.S.7 Identify the location and the types of fire extinguishers and other fire safety equipment; demonstrate knowledge of the procedures for using fire extinguishers and other fire safety equipment.
    • R.S.8 Identify the location and use of eye wash stations.
    • R.S.9 Identify the location of the posted evacuation routes.
    • R.S.10 Comply with the required use of safety glasses, ear protection, gloves, and shoes during lab/shop activities.
    • R.S.11 Identify and wear appropriate clothing for lab/shop activities.
    • R.S.12 Secure hair and jewelry for lab/shop activities.
    • R.S.13 Demonstrate awareness of the safety aspects of supplemental restraint systems (SRS), electronic brake control systems, and hybrid vehicle high voltage circuits.
    • R.S.14 Demonstrate awareness of the safety aspects of high voltage circuits (such as high intensity discharge (HID) lamps, ignition systems, injection systems, etc.).
    • R.S.15 Locate and demonstrate knowledge of material safety data sheets (MSDS).
  • Level I - 1. Engine Repair
    • 1.A.1 Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
    • 1.A.2 Research applicable vehicle and service information, including fluid type, internal engine operation, vehicle service history, service precautions, and technical service bulletins.
    • 1.A.3 Verify operation of the instrument panel engine warning indicators.
    • 1.A.4 Inspect engine assembly for fuel, oil, coolant, and other leaks; determine needed action.
    • 1.A.5 Install engine covers using gaskets, seals, and sealers as required.
    • 1.A.6 Verify engine mechanical timing.
    • 1.A.7 Perform common fastener and thread repair, to include: remove broken bolt, restore internal and external threads, and repair internal threads with thread insert.
    • 1.B.2 Clean and visually inspect a cylinder head for cracks; check gasket surface areas for warpage and surface finish; check passage condition.
    • 1.D.1 Perform cooling system pressure and dye tests to identify leaks; check coolant condition and level; inspect and test radiator, pressure cap, coolant recovery tank, heater core, and galley plugs; determine needed action.
    • 1.D.2 Identify causes of engine overheating.
    • 1.D.3 Inspect, replace, and/or adjust drive belts, tensioners, and pulleys; check pulley and belt alignment.
    • 1.D.4 Inspect and test coolant; drain and recover coolant; flush and refill cooling system; use proper fluid type per manufacturer specification; bleed air as required.
    • 1.D.7 Remove, inspect, and replace thermostat and gasket/seal.
    • 1.D.8 Inspect and test fan(s), fan clutch (electrical or mechanical), fan shroud, and air dams; determine needed action.
    • 1.D.9 Perform oil pressure tests; determine needed action.
    • 1.D.10 Perform engine oil and filter change; use proper fluid type per manufacturer specification.
  • Level I - 1. Engine Repair
    • 1.A.1 Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
    • 1.A.2 Research applicable vehicle and service information, including fluid type, internal engine operation, vehicle service history, service precautions, and technical service bulletins.
    • 1.A.3 Verify operation of the instrument panel engine warning indicators.
    • 1.A.4 Inspect engine assembly for fuel, oil, coolant, and other leaks; determine needed action.
    • 1.A.5 Install engine covers using gaskets, seals, and sealers as required.
    • 1.A.6 Verify engine mechanical timing.
    • 1.A.7 Perform common fastener and thread repair, to include: remove broken bolt, restore internal and external threads, and repair internal threads with thread insert.
    • 1.B.2 Clean and visually inspect a cylinder head for cracks; check gasket surface areas for warpage and surface finish; check passage condition.
    • 1.D.1 Perform cooling system pressure and dye tests to identify leaks; check coolant condition and level; inspect and test radiator, pressure cap, coolant recovery tank, heater core, and galley plugs; determine needed action.
    • 1.D.2 Identify causes of engine overheating.
    • 1.D.3 Inspect, replace, and/or adjust drive belts, tensioners, and pulleys; check pulley and belt alignment.
    • 1.D.4 Inspect and test coolant; drain and recover coolant; flush and refill cooling system; use proper fluid type per manufacturer specification; bleed air as required.
    • 1.D.7 Remove, inspect, and replace thermostat and gasket/seal.
    • 1.D.8 Inspect and test fan(s), fan clutch (electrical or mechanical), fan shroud, and air dams; determine needed action.
    • 1.D.9 Perform oil pressure tests; determine needed action.
    • 1.D.10 Perform engine oil and filter change; use proper fluid type per manufacturer specification.
  • Level I - 2. Automatic Transmission And Transaxle
    • 2.A.2 Research vehicle service information including fluid type, vehicle service history, service precautions, and technical service bulletins.
    • 2.A.3 Diagnose fluid loss and condition concerns; determine needed action.
    • 2.A.4 Check fluid level and condition in a transmission or a transaxle equipped with a dip-stick.
    • 2.A.5 Check fluid level and condition in a transmission or a transaxle not equipped with a dip-stick.
    • 2.B.2 Inspect for leakage; replace external seals, gaskets, and bushings.
    • 2.B.3 Inspect, test, adjust, repair, and/or replace electrical/electronic components and circuits including computers, solenoids, sensors, relays, terminals, connectors, switches, and harnesses; demonstrate understanding of relearn procedure.
    • 2.B.4 Drain and replace fluid and filter(s); use proper fluid type per manufacturer specification.
    • 2.C.2 Inspect, leak test, flush, and/or replace transmission/transaxle oil cooler, lines, and fittings.
  • Level I - 3. Manual Drive Train And Axles
    • 3.A.1 Identify and interpret drive train concerns; determine needed action.
    • 3.A.2 Research vehicle and service information including fluid type, vehicle service history, service precautions, and technical service bulletins.
    • 3.A.3 Check fluid condition; check for leaks; determine needed action.
    • 3.A.4 Drain and refill manual transmission/transaxle and final drive unit; use proper fluid type per manufacturer specification.
    • 3.B.2 Inspect clutch pedal linkage, cables, automatic adjuster mechanisms, brackets, bushings, pivots, and springs; determine needed action.
    • 3.B.5 Check and adjust clutch master cylinder fluid level; check for leaks; use proper fluid type per manufacturer specification.
    • 3.D.3 Inspect, remove, and/or replace bearings, hubs, and seals.
    • 3.D.4 Inspect, service, and/or replace shafts, yokes, boots, and universal/CV joints.
    • 3.E.1.1 Clean and inspect differential case; check for leaks; inspect housing vent.
    • 3.E.1.2 Check and adjust differential case fluid level; use proper fluid type per manufacturer specification.
    • 3.E.1.3 Drain and refill differential case; using proper fluid type per manufacturer specification.
    • 3.E.2.1 Inspect and replace drive axle wheel studs.
  • Level I - 4. Suspension and Steering
    • 4.A.1 Research vehicle service information, including fluid type, vehicle service history, service precautions, and technical service bulletins.
    • 4.B.8 Inspect rack and pinion steering gear inner tie rod ends (sockets) and bellows boots; replace as needed.
    • 4.B.9 Inspect power steering fluid level and condition.
    • 4.B.11 Inspect for power steering fluid leakage; determine needed action.
    • 4.B.12 Remove, inspect, replace, and/or adjust power steering pump drive belt.
    • 4.B.17 Inspect, replace, and/or adjust tie rod ends (sockets), tie rod sleeves, and clamps.
    • 4.C.3 Inspect, remove and/or replace upper and lower control arms, bushings, shafts, and rebound bumpers.
    • 4.C.4 Inspect, remove and/or replace strut rods and bushings.
    • 4.C.5 Inspect, remove and/or replace upper and/or lower ball joints (with or without wear indicators).
    • 4.C.7 Inspect, remove and/or replace short and long arm suspension system coil springs and spring insulators.
    • 4.C.8 Inspect, remove and/or replace torsion bars and mounts.
    • 4.C.9 Inspect, remove and/or replace front/rear stabilizer bar (sway bar) bushings, brackets, and links.
    • 4.C.10 Inspect, remove and/or replace strut cartridge or assembly, strut coil spring, insulators (silencers), and upper strut bearing mount.
    • 4.C.11 Inspect, remove and/or replace track bar, strut rods/radius arms, and related mounts and bushings.
    • 4.C.12 Inspect rear suspension system leaf spring(s), spring insulators (silencers), shackles, brackets, bushings, center pins/bolts, and mounts.
    • 4.D.1 Inspect, remove, and/or replace shock absorbers; inspect mounts and bushings.
    • 4.E.2 Perform prealignment inspection; measure vehicle ride height; determine needed action.
    • 4.E.3 Prepare vehicle for wheel alignment on alignment machine; perform four-wheel alignment by checking and adjusting front and rear wheel caster, camber; and toe as required; center steering wheel.
    • 4.F.1 Inspect tire condition; identify tire wear patterns; check for correct, tire size, application (load and speed ratings), and air pressure as listed on the tire information placard/label.
    • 4.F.3 Rotate tires according to manufacturer's recommendation including vehicles equipped with tire pressure monitoring system (TPMS).
    • 4.F.6 Dismount, inspect, and remount tire on wheel; balance wheel and tire assembly.
    • 4.F.7 Dismount, inspect, and remount tire on wheel equipped with tire pressure monitoring system sensor.
    • 4.F.8 Inspect tire and wheel assembly for air loss; determine needed action.
    • 4.F.9 Repair tire following vehicle manufacturer approved procedure.
    • 4.F.10 Identify indirect and direct tire pressure monitoring systems (TPMS); calibrate system; verify operation of instrument panel lamps.
    • 4.F.11 Demonstrate knowledge of steps required to remove and replace sensors in a tire pressure monitoring system (TPMS) including relearn procedure.
  • Level I - 5. Brakes
    • 5.A.1 Identify and interpret brake system concerns; determine needed action.
    • 5.A.2 Research vehicle service information including fluid type, vehicle service history, service precautions, and technical service bulletins.
    • 5.A.3 Describe procedure for performing a road test to check brake system operation including an anti-lock brake system (ABS).
    • 5.A.4 Install wheel and torque lug nuts.
    • 5.B.2 Measure brake pedal height, travel, and free play (as applicable); determine needed action.
    • 5.B.4 Remove, bench bleed, and reinstall master cylinder.
    • 5.B.6 Inspect brake lines, flexible hoses, and fittings for leaks, dents, kinks, rust, cracks, bulging, wear, and loose fittings/supports; determine needed action.
    • 5.B.9 Select, handle, store, and fill brake fluids to proper level; use proper fluid type per manufacturer specification.
    • 5.B.12 Bleed and/or flush brake system.
    • 5.B.13 Test brake fluid for contamination.
    • 5.C.2 Remove, clean, and inspect brake drum; measure brake drum diameter; determine serviceability.
    • 5.C.3 Refinish brake drum and measure final drum diameter; compare with specification.
    • 5.C.4 Remove, clean, inspect, and/or replace brake shoes, springs, pins, clips, levers, adjusters/self-adjusters, other related brake hardware, and backing support plates; lubricate and reassemble.
    • 5.C.6 Pre-adjust brake shoes and parking brake; install brake drums or drum/hub assemblies and wheel bearings; perform final checks and adjustments.
    • 5.D.2 Remove and clean caliper assembly; inspect for leaks, damage, and wear; determine needed action.
    • 5.D.3 Inspect caliper mounting and slides/pins for proper operation, wear, and damage; determine needed action.
    • 5.D.4 Remove, inspect, and/or replace brake pads and retaining hardware; determine needed action.
    • 5.D.5 Lubricate and reinstall caliper, brake pads, and related hardware; seat brake pads; inspect for leaks.
    • 5.D.6 Clean and inspect rotor and mounting surface; measure rotor thickness, thickness variation, and lateral runout; determine needed action.
    • 5.D.7 Remove and reinstall/replace rotor.
    • 5.D.8 Refinish rotor on vehicle; measure final rotor thickness and compare with specification.
    • 5.D.9 Refinish rotor off vehicle; measure final rotor thickness and compare with specification.
    • 5.D.11 Check brake pad wear indicator; determine needed action.
    • 5.D.12 Describe importance of operating vehicle to burnish/break-in replacement brake pads according to manufacturer's recommendations.
    • 5.E.2 Identify components of the brake power assist system (vacuum and hydraulic); check vacuum supply (manifold or auxiliary pump) to vacuum-type power booster.
    • 5.E.3 Inspect vacuum-type power booster unit for leaks; inspect the check-valve for proper operation; determine needed action.
    • 5.F.2 Remove, clean, inspect, repack, and install wheel bearings; replace seals; install hub and adjust bearings.
    • 5.F.3 Check parking brake system components for wear, binding, and corrosion; clean, lubricate, adjust and/or replace as needed.
    • 5.F.4 Check parking brake operation and parking brake indicator light system operation; determine needed action.
    • 5.F.5 Check operation of brake stop light system.
    • 5.F.7 Inspect and replace wheel studs.
    • 5.F.8 Remove, reinstall, and/or replace sealed wheel bearing assembly.
    • 5.G.1 Identify and inspect electronic brake control system components (ABS, TCS, ESC); determine needed action.
  • Level I - 6. Electrical/Electronic Systems
    • 6.A.1 Research applicable vehicle and service information including vehicle service history, service precautions, and technical service bulletins.
    • 6.A.2 Demonstrate knowledge of electrical/electronic series, parallel, and series-parallel circuits using principles of electricity (Ohm's Law).
    • 6.A.3 Demonstrate proper use of a digital multimeter (DMM) when measuring source voltage, voltage drop (including grounds), current flow and resistance.
    • 6.A.4 Demonstrate knowledge of the causes and effects from shorts, grounds, opens, and resistance problems in electrical/electronic circuits.
    • 6.A.5 Demonstrate proper use of a test light on an electrical circuit.
    • 6.A.6 Use fused jumper wires to check operation of electrical circuits.
    • 6.A.7 Use wiring diagrams during the diagnosis (troubleshooting) of electrical/electronic circuit problems.
    • 6.A.8 Diagnose the cause(s) of excessive key-off battery drain (parasitic draw); determine needed action.
    • 6.A.9 Inspect and test fusible links, circuit breakers, and fuses; determine needed action.
    • 6.A.10 Inspect, test, repair, and/or replace components, connectors, terminals, harnesses, and wiring in electrical/electronic systems (including solder repairs); determine needed action.
    • 6.B.1 Perform battery state-of-charge test; determine needed action.
    • 6.B.2 Confirm proper battery capacity for vehicle application; perform battery capacity and load test; determine needed action.
    • 6.B.3 Maintain or restore electronic memory functions.
    • 6.B.4 Inspect and clean battery; fill battery cells; check battery cables, connectors, clamps, and hold-downs.
    • 6.B.5 Perform slow/fast battery charge according to manufacturer's recommendations.
    • 6.B.6 Jump-start vehicle using jumper cables and a booster battery or an auxiliary power supply.
    • 6.B.8 Identify electrical/electronic modules, security systems, radios, and other accessories that require reinitialization or code entry after reconnecting vehicle battery.
    • 6.C.1 Perform starter current draw tests; determine needed action.
    • 6.C.2 Perform starter circuit voltage drop tests; determine needed action.
    • 6.C.4 Remove and install starter in a vehicle.
    • 6.D.1 Perform charging system output test; determine needed action.
    • 6.D.3 Inspect, adjust, and/or replace generator (alternator) drive belts; check pulleys and tensioners for wear; check pulley and belt alignment.
    • 6.E.2 Inspect interior and exterior lamps and sockets including headlights and auxiliary lights (fog lights/driving lights); replace as needed.
  • Level I - 7. Heating, Ventilation, and Air Conditioning (HVAC)
    • 7.A.1 Identify and interpret heating and air conditioning problems; determine needed action.
    • 7.A.2 Research vehicle service information including refrigerant/oil type, vehicle service history, service precautions, and technical service bulletins.
    • 7.A.3 Performance test A/C system; identify problems.
    • 7.B.1 Inspect, remove, and/or replace A/C compressor drive belts, pulleys, and tensioners; visually inspect A/C components for signs of leaks; determine needed action.
    • 7.B.7 Inspect for proper A/C condenser airflow; determine needed action.
    • 7.C.1 Inspect engine cooling and heater systems hoses and pipes; determine needed action.
    • 7.E.3 Recycle, label, and store refrigerant.
  • Level I - 8. Engine Performance
    • 8.A.2 Research vehicle service information, including vehicle service history, service precautions, and technical service bulletins.
    • 8.A.10 Verify engine operating temperature; determine needed action.
    • 8.A.11 Verify correct camshaft timing including variable valve timing (VVT) systems.
    • 8.B.1 Retrieve and record diagnostic trouble codes (DTC), OBD monitor status, and freeze frame data; clear codes when applicable.
    • 8.B.2 Access and use service information to perform step-by-step (troubleshooting) diagnosis.
    • 8.B.4 Describe the use of OBD monitors for repair verification.
    • 8.C.4 Remove and replace spark plugs; inspect secondary ignition components for wear and damage.
    • 8.D.4 Inspect, service, or replace air filters, filter housings, and intake duct work.
    • 8.D.8 Inspect integrity of the exhaust manifold, exhaust pipes, muffler(s), catalytic converter(s), resonator(s), tail pipe(s), and heat shields; determine needed action.
    • 8.D.9 Inspect condition of exhaust system hangers, brackets, clamps, and heat shields; determine needed action.
  • Level II - 1. Engine Repair
    • 1.A.1 Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
    • 1.A.8 Inspect, remove, and/or replace engine mounts.
    • 1.A.9 Identify service precautions related to service of the internal combustion engine of a hybrid vehicle.
    • 1.B.1 Remove cylinder head; inspect gasket condition; install cylinder head and gasket; tighten according to manufacturer's specification and procedure.
    • 1.B.3 Inspect pushrods, rocker arms, rocker arm pivots and shafts for wear, bending, cracks, looseness, and blocked oil passages (orifices); determine needed action.
    • 1.B.4 Adjust valves (mechanical or hydraulic lifters).
    • 1.B.5 Inspect and replace camshaft and drive belt/chain; includes checking drive gear wear and backlash, end play, sprocket and chain wear, overhead cam drive sprocket(s), drive belt(s), belt tension, tensioners, camshaft reluctor ring/tone-wheel, and val
    • 1.B.6 Establish camshaft position sensor indexing.
    • 1.C.1 Remove, inspect, and/or replace crankshaft vibration damper (harmonic balancer).
    • 1.D.5 Inspect, remove, and replace water pump.
    • 1.D.6 Remove and replace radiator.
    • 1.D.12 Inspect, test, and replace oil temperature and pressure switches and sensors.
  • Level II - R.S. Shop and Personal Safety
    • R.S.1 Identify general shop safety rules and procedures.
    • R.S.2 Utilize safe procedures for handling of tools and equipment.
    • R.S.3 Identify and use proper placement of floor jacks and jack stands.
    • R.S.4 Identify and use proper procedures for safe lift operation.
    • R.S.5 Utilize proper ventilation procedures for working within the lab/shop area.
    • R.S.6 Identify marked safety areas.
    • R.S.7 Identify the location and the types of fire extinguishers and other fire safety equipment; demonstrate knowledge of the procedures for using fire extinguishers and other fire safety equipment.
    • R.S.8 Identify the location and use of eye wash stations.
    • R.S.9 Identify the location of the posted evacuation routes.
    • R.S.10 Comply with the required use of safety glasses, ear protection, gloves, and shoes during lab/shop activities.
    • R.S.11 Identify and wear appropriate clothing for lab/shop activities.
    • R.S.12 Secure hair and jewelry for lab/shop activities.
    • R.S.13 Demonstrate awareness of the safety aspects of supplemental restraint systems (SRS), electronic brake control systems, and hybrid vehicle high voltage circuits.
    • R.S.14 Demonstrate awareness of the safety aspects of high voltage circuits (such as high intensity discharge (HID) lamps, ignition systems, injection systems, etc.).
    • R.S.15 Locate and demonstrate knowledge of material safety data sheets (MSDS).
  • Level II - 2. Automatic Transmission and Transaxle
    • 2.A.1 Identify and interpret transmission/transaxle concerns, differentiate between engine performance and transmission/transaxle concerns; determine needed action.
    • 2.A.6 Perform stall test; determine needed action.
    • 2.A.8 Diagnose transmission/transaxle gear reduction/multiplication concerns using driving, driven, and held member (power flow) principles.
    • 2.A.9 Diagnose pressure concerns in a transmission using hydraulic principles (Pascal's Law).
    • 2.A.11 Diagnose electronic transmission/transaxle control systems using appropriate test equipment and service information.
    • 2.B.1 Inspect, adjust, and/or replace external manual valve shift linkage, transmission range sensor/switch, and/or park/neutral position switch.
    • 2.B.2 Inspect for leakage; replace external seals, gaskets, and bushings.
    • 2.B.5 Inspect, replace and align power train mounts.
    • 2.C.1 Remove and reinstall transmission/transaxle and torque converter; inspect engine core plugs, rear crankshaft seal, dowel pins, dowel pin holes, and mating surfaces.
    • 2.C.3 Inspect converter flex (drive) plate, converter attaching bolts, converter pilot, converter pump drive surfaces, converter end play, and crankshaft pilot bore.
  • Level II - 1. Engine Repair
    • 1.A.1 Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
    • 1.A.8 Inspect, remove, and/or replace engine mounts.
    • 1.A.9 Identify service precautions related to service of the internal combustion engine of a hybrid vehicle.
    • 1.B.1 Remove cylinder head; inspect gasket condition; install cylinder head and gasket; tighten according to manufacturer's specification and procedure.
    • 1.B.3 Inspect pushrods, rocker arms, rocker arm pivots and shafts for wear, bending, cracks, looseness, and blocked oil passages (orifices); determine needed action.
    • 1.B.4 Adjust valves (mechanical or hydraulic lifters).
    • 1.B.5 Inspect and replace camshaft and drive belt/chain; includes checking drive gear wear and backlash, end play, sprocket and chain wear, overhead cam drive sprocket(s), drive belt(s), belt tension, tensioners, camshaft reluctor ring/tone-wheel, and val
    • 1.B.6 Establish camshaft position sensor indexing.
    • 1.C.1 Remove, inspect, and/or replace crankshaft vibration damper (harmonic balancer).
    • 1.D.5 Inspect, remove, and replace water pump.
    • 1.D.6 Remove and replace radiator.
    • 1.D.12 Inspect, test, and replace oil temperature and pressure switches and sensors.
  • Level II - 2. Automatic Transmission and Transaxle
    • 2.A.1 Identify and interpret transmission/transaxle concerns, differentiate between engine performance and transmission/transaxle concerns; determine needed action.
    • 2.A.6 Perform stall test; determine needed action.
    • 2.A.8 Diagnose transmission/transaxle gear reduction/multiplication concerns using driving, driven, and held member (power flow) principles.
    • 2.A.9 Diagnose pressure concerns in a transmission using hydraulic principles (Pascal's Law).
    • 2.A.11 Diagnose electronic transmission/transaxle control systems using appropriate test equipment and service information.
    • 2.B.1 Inspect, adjust, and/or replace external manual valve shift linkage, transmission range sensor/switch, and/or park/neutral position switch.
    • 2.B.2 Inspect for leakage; replace external seals, gaskets, and bushings.
    • 2.B.5 Inspect, replace and align power train mounts.
    • 2.C.1 Remove and reinstall transmission/transaxle and torque converter; inspect engine core plugs, rear crankshaft seal, dowel pins, dowel pin holes, and mating surfaces.
    • 2.C.3 Inspect converter flex (drive) plate, converter attaching bolts, converter pilot, converter pump drive surfaces, converter end play, and crankshaft pilot bore.
  • Level II - 3. Manual Drive Train and Axles
    • 3.B.1 Diagnose clutch noise, binding, slippage, pulsation, and chatter; determine needed action.
    • 3.B.3 Inspect and/or replace clutch pressure plate assembly, clutch disc, release (throw-out) bearing, linkage, and pilot bearing/bushing (as applicable).
    • 3.B.4 Bleed clutch hydraulic system.
    • 3.B.6 Inspect flywheel and ring gear for wear and cracks; determine needed action.
    • 3.B.7 Measure flywheel runout and crankshaft end play; determine needed action.
    • 3.C.1 Inspect, adjust, lubricate, and/or replace shift linkages, brackets, bushings, cables, pivots, and levers.
    • 3.C.2 Describe the operational characteristics of an electronically-controlled manual transmission/transaxle.
    • 3.D.1 Diagnose constant-velocity (CV) joint noise and vibration concerns; determine needed action.
    • 3.D.2 Diagnose universal joint noise and vibration concerns; determine needed action.
    • 3.D.5 Check shaft balance and phasing; measure shaft runout; measure and adjust driveline angles.
    • 3.E.1.4 Inspect and replace companion flange and/or pinion seal; measure companion flange runout.
    • 3.E.2.2 Remove and replace drive axle shafts.
    • 3.E.2.3 Inspect and replace drive axle shaft seals, bearings, and retainers.
    • 3.E.2.4 Measure drive axle flange runout and shaft end play; determine needed action.
    • 3.F.4 Identify concerns related to variations in tire circumference and/or final drive ratios.
  • Level II - 4. Suspension and Steering
    • 4.A.2 Identify and interpret suspension and steering system concerns; determine needed action.
    • 4.B.1 Disable and enable supplemental restraint system (SRS); verify indicator lamp operation.
    • 4.B.2 Remove and replace steering wheel; center/time supplemental restraint system (SRS) coil (clock spring).
    • 4.B.3 Diagnose steering column noises, looseness, and binding concerns (including tilt/telescoping mechanisms); determine needed action.
    • 4.B.4 Diagnose power steering gear (non-rack and pinion) binding, uneven turning effort, looseness, hard steering, and noise concerns; determine needed action.
    • 4.B.5 Diagnose power steering gear (rack and pinion) binding, uneven turning effort, looseness, hard steering, and noise concerns; determine needed action.
    • 4.B.6 Inspect steering shaft universal-joint(s), flexible coupling(s), collapsible column, lock cylinder mechanism, and steering wheel; determine needed action.
    • 4.B.7 Remove and replace rack and pinion steering gear; inspect mounting bushings and brackets.
    • 4.B.10 Flush, fill, and bleed power steering system; using proper fluid type per manufacturer specification.
    • 4.B.13 Remove and reinstall power steering pump.
    • 4.B.14 Remove and reinstall press fit power steering pump pulley; check pulley and belt alignment.
    • 4.B.15 Inspect, remove, and/or replace power steering hoses and fittings.
    • 4.B.16 Inspect, remove, and/or replace pitman arm, relay (centerlink/intermediate) rod, idler arm, mountings, and steering linkage damper.
    • 4.B.18 Identify hybrid vehicle power steering system electrical circuits and safety precautions.
    • 4.C.1 Diagnose short and long arm suspension system noises, body sway, and uneven ride height concerns; determine needed action.
    • 4.C.2 Diagnose strut suspension system noises, body sway, and uneven ride height concerns; determine needed action.
    • 4.C.3 Inspect, remove and/or replace upper and lower control arms, bushings, shafts, and rebound bumpers.
    • 4.C.4 Inspect, remove and/or replace strut rods and bushings.
    • 4.C.5 Inspect, remove and/or replace upper and/or lower ball joints (with or without wear indicators).
    • 4.C.7 Inspect, remove and/or replace short and long arm suspension system coil springs and spring insulators.
    • 4.C.8 Inspect, remove and/or replace torsion bars and mounts.
    • 4.C.9 Inspect, remove and/or replace front/rear stabilizer bar (sway bar) bushings, brackets, and links.
    • 4.C.10 Inspect, remove and/or replace strut cartridge or assembly, strut coil spring, insulators (silencers), and upper strut bearing mount.
    • 4.C.11 Inspect, remove and/or replace track bar, strut rods/radius arms, and related mounts and bushings.
    • 4.D.2 Remove, inspect, service, and/or replace front and rear wheel bearings.
    • 4.E.1 Diagnose vehicle wander, drift, pull, hard steering, bump steer, memory steer, torque steer, and steering return concerns; determine needed action.
    • 4.E.4 Check toe-out-on-turns (turning radius); determine needed action.
    • 4.E.5 Check steering axis inclination (SAI) and included angle; determine needed action.
    • 4.E.6 Check rear wheel thrust angle; determine needed action.
    • 4.E.7 Check for front wheel setback; determine needed action.
    • 4.E.9 Reset steering angle sensor
    • 4.F.2 Diagnose wheel/tire vibration, shimmy, and noise; determine needed action.
    • 4.F.4 Measure wheel, tire, axle flange, and hub runout; determine needed action.
    • 4.F.5 Diagnose tire pull problems; determine needed action.
  • Level II - 5. Brakes
    • 5.B.1 Diagnose pressure concerns in the brake system using hydraulic principles (Pascal's Law).
    • 5.B.3 Check master cylinder for internal/external leaks and proper operation; determine needed action.
    • 5.B.7 Replace brake lines, hoses, fittings, and supports.
    • 5.B.8 Fabricate brake lines using proper material and flaring procedures (double flare and ISO types).
    • 5.B.11 Identify components of hydraulic brake warning light system.
    • 5.C.1 Diagnose poor stopping, noise, vibration, pulling, grabbing, dragging or pedal pulsation concerns; determine needed action.
    • 5.C.5 Inspect wheel cylinders for leaks and proper operation; remove and replace as needed.
    • 5.D.1 Diagnose poor stopping, noise, vibration, pulling, grabbing, dragging, or pulsation concerns; determine needed action.
    • 5.D.10 Retract and re-adjust caliper piston on an integrated parking brake system.
    • 5.E.1 Check brake pedal travel with and without engine running to verify proper power booster operation.
    • 5.F.1 Diagnose wheel bearing noises, wheel shimmy, and vibration concerns; determine needed action.
    • 5.F.2 Remove, clean, inspect, repack, and install wheel bearings; replace seals; install hub and adjust bearings.
    • 5.F.6 Replace wheel bearing and race.
  • Level II - 6. Electrical/Electronic Systems
    • 6.B.7 Identify safety precautions for high voltage systems on electric, hybrid-electric, and diesel vehicles.
    • 6.B.9 Identify hybrid vehicle auxiliary (12v) battery service, repair, and test procedures.
    • 6.C.3 Inspect and test starter relays and solenoids; determine needed action.
    • 6.C.5 Inspect and test switches, connectors, and wires of starter control circuits; determine needed action.
    • 6.C.6 Differentiate between electrical and engine mechanical problems that cause a slow-crank or a no-crank condition.
    • 6.C.7 Demonstrate knowledge of automatic idle-stop/start-stop system.
    • 6.D.2 Diagnose (troubleshoot) charging system for causes of undercharge, no-charge, or overcharge conditions.
    • 6.D.4 Remove, inspect, and/or replace generator (alternator).
    • 6.D.5 Perform charging circuit voltage drop tests; determine needed action.
    • 6.E.1 Diagnose (troubleshoot) the causes of brighter-than-normal, intermittent, dim, or no light operation; determine needed action.
    • 6.E.3 Aim headlights.
    • 6.E.4 Identify system voltage and safety precautions associated with high-intensity discharge headlights.
    • 6.F.1 Inspect and test gauges and gauge sending units for causes of abnormal readings; determine needed action.
    • 6.F.2 Diagnose (troubleshoot) the causes of incorrect operation of warning devices and other driver information systems; determine needed action.
    • 6.F.3 Reset maintenance indicators as required.
  • Level II - 7. Heating, Ventilation, and Air Conditioning (HVAC)
    • 7.A.4 Identify abnormal operating noises in the A/C system; determine needed action.
    • 7.A.5 Identify refrigerant type; select and connect proper gauge set/test equipment; record temperature and pressure readings.
    • 7.A.6 Leak test A/C system; determine needed action.
    • 7.A.7 Inspect condition of refrigerant oil removed from A/C system; determine needed action.
    • 7.A.8 Determine recommended oil and oil capacity for system application.
    • 7.A.9 Using a scan tool, observe and record related HVAC data and trouble codes.
    • 7.B.2 Inspect, test, service, and/or replace A/C compressor clutch components and/or assembly; check compressor clutch air gap; adjust as needed.
    • 7.B.3 Remove, inspect, and reinstall A/C compressor and mountings; determine recommended oil type and quantity.
    • 7.B.4 Identify hybrid vehicle A/C system electrical circuits and service/safety precautions.
    • 7.B.6 Remove and inspect A/C system mufflers, hoses, lines, fittings, O-rings, seals, and service valves; determine needed action.
    • 7.B.8 Remove, inspect, and reinstall receiver/drier or accumulator/drier; determine recommended oil type and quantity.
    • 7.B.9 Remove, inspect, and install expansion valve or orifice (expansion) tube.
    • 7.B.10 Inspect evaporator housing water drain; determine needed action.
    • 7.B.11 Determine procedure to remove and reinstall evaporator; determine required oil type and quantity.
    • 7.C.2 Inspect and test heater control valve(s); determine needed action.
    • 7.C.3 Determine procedure to remove, inspect, reinstall, and/or replace heater core.
    • 7.D.2 Diagnose HVAC system clutch control systems; determine needed action.
    • 7.D.3 Diagnose malfunctions in the vacuum, mechanical, and electrical components and controls of the heating, ventilation, and A/C (HVAC) system; determine needed action.
    • 7.D.6 Inspect HVAC system ducts, doors, hoses, cabin filters, and outlets; determine needed action.
    • 7.D.7 Identify the source of HVAC system odors.
    • 7.D.8 Check operation of automatic or semi-automatic HVAC control systems; determine needed action.
    • 7.E.1 Perform correct use and maintenance of refrigerant handling equipment according to equipment manufacturer's standards.
    • 7.E.2 Identify A/C system refrigerant; test for sealants; recover, evacuate, and charge A/C system; add refrigerant oil as required.
  • Level II - 8. Engine Performance
    • 8.A.1 Identify and interpret engine performance concerns; determine needed action.
    • 8.A.4 Diagnose the cause of excessive oil consumption coolant consumption, unusual exhaust color, odor, and sound; determine needed action.
    • 8.A.5 Perform engine absolute manifold pressure tests (vacuum/boost); determine needed action.
    • 8.A.6 Perform cylinder power balance test; determine needed action.
    • 8.A.7 Perform cylinder cranking and running compression tests; determine needed action.
    • 8.A.8 Perform cylinder leakage test; determine needed action.
    • 8.A.9 Diagnose engine mechanical, electrical, electronic, fuel, and ignition concerns; determine needed action.
    • 8.B.3 Perform active tests of actuators using a scan tool; determine needed action.
    • 8.C.1 Diagnose (troubleshoot) ignition system related problems such as no-starting, hard starting, engine misfire, poor driveability, spark knock, power loss, poor mileage, and emissions concerns; determine needed action.
    • 8.D.1 Check fuel for contaminants; determine needed action.
    • 8.D.3 Replace fuel filter(s) where applicable.
    • 8.D.5 Inspect throttle body, air induction system, intake manifold and gaskets for vacuum leaks and/or unmetered air.
    • 8.D.6 Inspect, test and/or replace fuel injectors.
    • 8.D.7 Verify idle control operation.
    • 8.D.10 Perform exhaust system back-pressure test; determine needed action.
    • 8.D.11 Check and refill diesel exhaust fluid (DEF).
    • 8.E.2 Inspect, test, service and/or replace positive crankcase ventilation (PCV) filter/breather, valve, tubes, orifices, and hoses; determine needed action.
    • 8.E.6 Inspect and test components and hoses of the evaporative emissions control (EVAP) system; determine needed action.
    • 8.E.7 Interpret diagnostic trouble codes (DTCs) and scan tool data related to the emissions control systems; determine needed action.
  • Level III - R.S. Shop and Personal Safety
    • R.S.1 Identify general shop safety rules and procedures.
    • R.S.2 Utilize safe procedures for handling of tools and equipment.
    • R.S.3 Identify and use proper placement of floor jacks and jack stands.
    • R.S.4 Identify and use proper procedures for safe lift operation.
    • R.S.5 Utilize proper ventilation procedures for working within the lab/shop area.
    • R.S.6 Identify marked safety areas.
    • R.S.7 Identify the location and the types of fire extinguishers and other fire safety equipment; demonstrate knowledge of the procedures for using fire extinguishers and other fire safety equipment.
    • R.S.8 Identify the location and use of eye wash stations.
    • R.S.9 Identify the location of the posted evacuation routes.
    • R.S.10 Comply with the required use of safety glasses, ear protection, gloves, and shoes during lab/shop activities.
    • R.S.11 Identify and wear appropriate clothing for lab/shop activities.
    • R.S.12 Secure hair and jewelry for lab/shop activities.
    • R.S.13 Demonstrate awareness of the safety aspects of supplemental restraint systems (SRS), electronic brake control systems, and hybrid vehicle high voltage circuits.
    • R.S.14 Demonstrate awareness of the safety aspects of high voltage circuits (such as high intensity discharge (HID) lamps, ignition systems, injection systems, etc.).
    • R.S.15 Locate and demonstrate knowledge of material safety data sheets (MSDS).
  • Level III - 1. Engine Repair
    • 1.A.1 Complete work order to include customer information, vehicle identifying information, customer concern, related service history, cause, and correction.
  • Level III - 2. Automatic Transmission and Transaxle
    • 2.A.7 Perform lock-up converter system tests; determine needed action.
    • 2.A.10 Demonstrate knowledge of pressure test including transmissions/transaxles equipped with electronic pressure control.
    • 2.C.4 Describe the operational characteristics of a continuously variable transmission (CVT).
    • 2.C.5 Describe the operational characteristics of a hybrid vehicle drive train.
  • Level III - 3. Manual Drive Train and Axles
    • 3.B.8 Describe the operation and service of a system that uses a dual mass flywheel.
    • 3.F.1 Inspect, adjust, and repair shifting controls (mechanical, electrical, and vacuum), bushings, mounts, levers, and brackets.
    • 3.F.2 Inspect locking hubs; determine needed action(s).
    • 3.F.3 Check for leaks at drive assembly and transfer case seals; check vents; check fluid level; use proper fluid type per manufacturer specification.
  • Level III - 4. Suspension and Steering
    • 4.B.19 Inspect electric power steering assist system.
    • 4.C.3 Inspect, remove and/or replace upper and lower control arms, bushings, shafts, and rebound bumpers.
    • 4.C.4 Inspect, remove and/or replace strut rods and bushings.
    • 4.C.5 Inspect, remove and/or replace upper and/or lower ball joints (with or without wear indicators).
    • 4.C.6 Inspect, remove and/or replace steering knuckle assemblies.
    • 4.C.7 Inspect, remove and/or replace short and long arm suspension system coil springs and spring insulators.
    • 4.C.8 Inspect, remove and/or replace torsion bars and mounts.
    • 4.C.9 Inspect, remove and/or replace front/rear stabilizer bar (sway bar) bushings, brackets, and links.
    • 4.C.10 Inspect, remove and/or replace strut cartridge or assembly, strut coil spring, insulators (silencers), and upper strut bearing mount.
    • 4.C.11 Inspect, remove and/or replace track bar, strut rods/radius arms, and related mounts and bushings.
    • 4.D.3 Describe the function of suspension and steering control systems and components, (i.e. active suspension and stability control).
    • 4.E.8 Check front and/or rear cradle (subframe) alignment; determine needed action.
  • Level III - 5. Brakes
    • 5.B.5 Diagnose poor stopping, pulling or dragging concerns caused by malfunctions in the hydraulic system; determine needed action.
    • 5.B.10 Inspect, test, and/or replace components of brake warning light system.
    • 5.E.4 Inspect and test hydraulically-assisted power brake system for leaks and proper operation; determine needed action.
    • 5.E.5 Measure and adjust master cylinder pushrod length.
    • 5.F.6 Replace wheel bearing and race.
    • 5.G.2 Describe the operation of a regenerative braking system.
  • Level III - 6. Electrical/Electronic Systems
    • 6.G.1 Describe operation of comfort and convenience accessories and related circuits (such as: power window, power seats, pedal height, power locks, truck locks, remote start, moon roof, sun roof, sun shade, remote keyless entry, voice activation, steerin
    • 6.G.2 Describe operation of security/anti-theft systems and related circuits (such as: theft deterrent, door locks, remote keyless entry, remote start, and starter/fuel disable); determine needed repairs.
    • 6.G.3 Describe operation of entertainment and related circuits (such as: radio, DVD, remote CD changer, navigation, amplifiers, speakers, antennas, and voice-activated accessories); determine needed repairs.
    • 6.G.4 Describe operation of safety systems and related circuits (such as: horn, airbags, seat belt pretensioners, occupancy classification, wipers, washers, speed control/collision avoidance, heads-up display, parking assist, and back-up camera); determin
    • 6.G.5 Demonstrate testing of body electronic system circuits using a scan tool; check for module communication errors (data communication bus systems); determine needed action.
    • 6.G.6 Describe the process for software transfer, software updates, or reprogramming of electronic modules.
  • Level III - 7. Heating, Ventilation, and Air Conditioning (HVAC)
    • 7.A.9 Using a scan tool, observe and record related HVAC data and trouble codes.
    • 7.B.5 Determine need for an additional A/C system filter; determine needed action.
    • 7.D.1 Inspect and test HVAC system blower motors, resistors, switches, relays, wiring, and protection devices; determine needed action.
    • 7.D.4 Inspect and test HVAC system control panel assembly; determine needed action.
    • 7.D.5 Inspect and test HVAC system control cables, motors, and linkages; determine needed action.
  • Level III - 8. Engine Performance
    • 8.A.3 Diagnose abnormal engine noises or vibration concerns; determine needed action.
    • 8.C.2 Inspect and test crankshaft and camshaft position sensor(s); determine needed action.
    • 8.C.3 Inspect, test, and/or replace ignition control module, powertrain/engine control module; reprogram/initialize as needed.
    • 8.D.2 Inspect and test fuel pump(s) and pump control system for pressure, regulation, and volume; determine needed action.
    • 8.E.1 Diagnose oil leaks, emissions, and driveability concerns caused by the positive crankcase ventilation (PCV) system; determine needed action.
    • 8.E.3 Diagnose emissions and driveability concerns caused by the exhaust gas recirculation (EGR) system; inspect, test, service and/or replace electrical/electronic sensors, controls, wiring, tubing, exhaust passages, vacuum/pressure controls, filters, an
    • 8.E.4 Inspect and test electrical/electronically-operated components and circuits of secondary air injection systems; determine needed action.
    • 8.E.5 Diagnose emissions and driveability concerns caused by the catalytic converter system; determine needed action.
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