Medical Assistant
Competency-based
ONET: 31-9092.00
1
Years
168
Skills
352h
Related instructions
Classroom instruction topics
- Customer and Personal Service
- Public Safety and Security
- Mathematics
- Psychology
- Administration and Management
- English Language
- Medicine and Dentistry
- Clerical
- Computers and Electronics
- Education and Training
- College and Career Readiness
- Intro: MA Clinical & Adm Skills
- MA Administrative Skills
- MA Pharmacology & Med Math
- Legal & Ethical Concepts
- MA Clinical Procedures I
- MA Clinical Procedures II
- MA Certification Review
- MA Practicum Immersion
On-the-job training
- Anatomy & Physiology
- Measure and record: Blood pressure
- Measure and record: Temperature
- Measure and record: Pulse
- Measure and record: Respirations
- Measure and record: Height
- Measure and record: Length (infant)
- Measure and record: Head Circumference (infant)
- Measure and record: Pulse oximetry
- Perform: Electrocardiography
- Perform: Venipuncture
- Perform: Capillary puncture Pulmonary function testing
- Perform patient screening using established protocols
- Verify the rules of medication administration: Right patient
- Verify the rules of medication administration: Right medication
- Verify the rules of medication administration: Right dose
- Verify the rules of medication administration: Right route
- Verify the rules of medication administration: Right time
- Verify the rules of medication administration: Right documentation
- Select Proper Sites for administering parenteral medication
- Administer oral medications
- Administer Parenteral (excluding IV) medications
- Instruct and prepare a patient for a procedure or a treatment
- Assist provider with a patient exam
- Perform a quality control measure
- Obtain specimens and perform: CLIA waived hematology test
- Obtain specimens and perform: CLIA waived chemistry test
- Obtain specimens and perform: CLIA waived urinalysis
- Obtain specimens and perform: CLIA waived immunology test
- Obtain specimens and perform: CLIA waived microbiology test
- Produce up-to-date documentation of provider/professional level CPR
- Perform first aid procedures for: Bleeding
- Perform first aid procedures for: Diabetic coma or insulin shock
- Perform first aid procedures for: Fractures
- Perform first aid procedures for: Seizures
- Perform first aid procedures for: Shock
- Perform first aid procedures for: Syncope
- Incorporate critical thinking skills when performing patient assessment
- Incorporate critical thinking skills when performing patient care
- Show awareness of a patient's concerns related to the procedure being performed
- Applied Mathematics
- Calculate Proper dosages of medication for administration
- Differentiate Between normal and abnormal test results
- Maintain lab test results using flow sheets
- Document on a growth chart
- Reassure a patient of the accuracy of the test results
- Infection Control
- Participate in bloodborne pathogen training
- Select appropriate barrier/personal protective equipment (PPE)
- Perform Handwashing
- Prepare items for autoclaving
- Perform sterilization procedures
- Prepare a sterile field
- Perform within a sterile field
- Perform wound care
- Perform dressing change
- Demonstrate proper disposal of biohazardous material: Sharps
- Demonstrate proper disposal of biohazardous material: Regulated wastes
- Recognize the implications for failure to comply with Center for Disease Control (CDC) regulations in healthcare settings
- Nutrition
- Instruct a patient according to patient's special dietary needs
- Show awareness of patient's concerns regarding a dietary change
- Concepts of Effective Communication
- Use feedback techniques to obtain patient information including: Reflection
- Use feedback techniques to obtain patient information including: Restatement
- Use feedback techniques to obtain patient information including: Clarification
- Respond to nonverbal communication
- Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
- Coach patients regarding: Office policies
- Coach patients regarding: Health maintenance
- Coach patients regarding: Disease prevention
- Coach patients regarding: Treatment plan
- Coach patients appropriately considering: Cultural diversity
- Coach patients appropriately considering: Developmental life stage
- Coach patients appropriately considering: Communication barriers
- Demonstrate professional telephone techniques
- Document telephone messages accurately
- Compose professional correspondence utilizing electronic technology
- Develop a current list of community resources related to patients' healthcare needs
- Facilitate referrals to community resources in the role of a patient navigator
- Report relevant information concisely and accurately
- Demonstrate: Empathy
- Demonstrate: Active listening
- Demonstrate: Nonverbal communication
- Demonstrate Principles of self-boundaries
- Demonstrate respect for individual diversity including: Gender
- Demonstrate respect for individual diversity including: Race
- Demonstrate respect for individual diversity including: Religion
- Demonstrate respect for individual diversity including: Age
- Demonstrate respect for individual diversity including: Economic status
- Demonstrate respect for individual diversity including: Appearance
- Explain to a patient the rationale for performance of a procedure
- Administrative Functions
- Manage appointment schedule using established priorities
- Schedule a patient procedure
- Create a patient's medical record
- Organize a patient's medical record
- File patient medical records
- Utilize an EMR
- Input patient data utilizing a practice management system
- Perform routine maintenance of administrative or clinical equipment
- Perform an inventory with documentation
- Display sensitivity when managing appointments
- Basic Practice Finances
- Perform accounts receivable procedures to patient accounts including posting: Charges
- Perform accounts receivable procedures to patient accounts including posting: Payments
- Perform accounts receivable procedures to patient accounts including posting: Adjustments
- Prepare a bank deposit
- Obtain accurate patient billing information
- Inform a patient of financial obligations for services rendered
- Demonstrate professionalism when discussing patient's billing record
- Display sensitivity when requesting payment for services rendered
- Third-Party Reimbursement
- Interpret information on an insurance card
- Verify eligibility for services including documentation
- Obtain precertification or preauthorization including documentation
- Complete an insurance claim form
- Interact professionally with third party representatives
- Display tactful behavior when communicating with medical providers regarding third party requirements
- Show sensitivity when communicating with patients regarding third party requirements
- Procedural and Diagnostic Coding
- Perform procedural coding
- Perform Diagnostic coding
- Utilize medical necessity guidelines
- Utilize tactful communication skills with medical providers to ensure accurate code selection
- Legal Implications
- Locate a state's legal scope of practice for medical assistants
- Apply HIPAA rules in regard to: Privacy
- Apply HIPAA rules in regard to: Release of information
- Document patient care accurately in the medical record
- Apply the Patient's Bill of Rights as it relates to: Choice of treatment
- Apply the Patient's Bill of Rights as it relates to: Consent for treatment
- Apply the Patient's Bill of Rights as it relates to: Refusal of treatment
- Perform compliance reporting based on public health statutes
- Report an illegal activity in the healthcare setting following proper protocol
- Complete an incident report related to an error in patient care
- Demonstrate sensitivity to patient rights
- Protect the integrity of the medical record
- Ethical Considerations
- Develop a plan for separation of personal and professional ethics
- Demonstrate appropriate response(s) to ethical issues
- Recognize the impact personal ethics and morals have on the delivery of healthcare
- Protective Practices
- Comply with: Safety signs
- Comply with: Symbols
- Comply with: Labels
- Demonstrate proper use of: Eyewash equipment
- Demonstrate proper use of: Fire extinguishers
- Demonstrate proper use of: Sharps disposal containers
- Use proper body mechanics
- Participate in a mock exposure event with documentation of specific steps
- Evaluate the work environment to identify unsafe working conditions
- Recognize the physical and emotional effects on persons involved in an emergency situation
- Demonstrate self-awareness in responding to an emergency situation
- Participating Employer - Behavioral Competencies
- Participation in team discussions/meetings
- Focus in team discussion/meetings
- Focus during independent work
- Openness to new ideas and change
- Ability to deal with ambiguity by exploring, asking questions
- Knows when to ask for help
- Able to demonstrate effective group presentation skills
- Able to demonstrate effective one-on-one communication
- Maintains an acceptable attendance record
- Reports to work on time
- Completes assigned tasks on time
- Uses appropriate language
- Demonstrates respect for patients, co-workers, and supervisors
- Demonstrates trust, honesty, and integrity
- Requests and performs work assignments without hygiene
- Maintains a positive attitude
- Cooperates with and assists co-workers
- Follows instructions/directions
- Able to work under supervision
- Able to accept constructive feedback and criticism
- Able to follow safety rules
- Able to take care of equipment and work place
- Able to keep work area neat and clean
- Able to meet supervisor's work standards
- Able to not let personal life interfere with work
- Adheres to work policies/rules/regulations
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