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Transition Overwatch
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Technical Sales Representative
Competency-based occupation
Onet code: 41-4011.00
1
Years
36
Skills
320h
Related instruction
Classroom Instruction Topics
Fundamentals for Success in Sales
Foundations for Interviewing
The Sales Playbook
Boosting Productivity
Navigating Professional Relationships
On-the-job Training
Conduct research and profile a market
Develop research methodology and objectives
Research potential new markets and assess opportunities to enter, shape or influence each market and their likely contribution to the business
Undertake analysis of markets to determine viability of business opportunities
Develop and prepare research reports /market positioning strategy
Identify and access a range of information systems and databases to manage customer information
Apply prospecting methods and develop a sales plan
Employ prospecting methods and qualify prospects
Develop and monitor a sales plan to achieve sales goals and quotas
Understand the benefits of CRM and SFA in sales and marketing
Undertake marketing activities
Identify and evaluate marketing opportunities ensuring characteristics of products meet consumer priorities, needs and preferences
Assess environmental factors and their impact on marketing mix
Determine promotional strategies and develop promotional material
Conduct digital/ e-marketing communications
Implement marketing activities within budgetary constraints to meet legal, ethical and organizational requirements
Develop specialized product knowledge
Develop product knowledge relevant to the industry
Promote products and services to stakeholders
Convert product and service knowledge into sales strategies
Establish and maintain networks and customer relationships
Develop and maintain effective customer relationships and industry networks
Develop an online presence for customer engagement
Ensure customer rights and responsibilities are upheld
Satisfy complex customer needs
Manage quality customer service practices
Maintained customer records are in accordance with organizational procedures
Work effectively with culturally diverse colleagues, clients, and customers
Develop and use effective communication strategies
Present, secure and support sales
Plan and develop a customer profile and needs analysis
Plan and prepare a sales and presentation to match the characteristics of the target audience
Negotiate, finalize, and close sales
Support post-sale activities
Deliver and monitor a service to customers
Identify and respond to customer needs
Deliver and build a personalized service to customers in a professional manner
Manage and resolve customer complaints
Support post-sale activities
Comply with laws, regulations, standards, and policies
Identify and interpret key provisions of relevant legislation from all levels of government that affect business operations
Manage personal work priorities and professional development
Organize personal work priorities in accordance with organizational requirements
Co-ordinate and manage personal skill development
Develop and maintain professional competence
Website:
https://transitionoverwatch.com
Industries:
Construction
Educational Services
Finance and Insurance
Government
Information
Manufacturing
Other Services (Except Public Administration)
Professional, Scientific, and Technical Services
Transportation and Warehousing
Wholesale Trade
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