Information Technology Generalist
Competency-based
ONET: 15-1099.99
1
Years
75
Skills
144h
Related instructions
Classroom instruction topics
- Organizational alignment and orientation
- Career development and mentoring sessions
- Data privacy and security compliance training
- Beginning/Intermediate SQL
- CompTIA A+/N+ Certification Prep
- CCNA Routing and Switching Certification Prep Course
On-the-job training
- Ability to develop IT procurement specifications, process requisitions, and prepare IT assets for disposal.
- Concepts and practices for IT asset management including acquisition, inventory, management and disposal.
- Participate in requesting an IT asset from existing inventories, and development of specifications and requisitioning of new IT assets. Participate in the organization's IT inventory efforts and in preparing and disposing of IT assets.
- Show successfully processed IT asset requests, procurement requests and completed IT asset disposal process documents.
- Ability to conduct research, evaluations and assessments; including documenting and presenting the benefits of using existing, emerging or new technologies to improve a business function.
- Concepts and practices for evaluating existing, emerging or new technologies and assessing business opportunities.
- Participate in the research, evaluation and assessment of an existing, emerging or new technology for use in a business function. Document and present results of the study (including research, evaluation, and business benefits for use of a new technology)
- Able to successfully describe methodology of research, evaluation, and business benefits, for use of a new technology.
- Ability to communicate effectively with customers and to develop effective customer communications techniques.
- The value of customer communications methods and practices.
- Describe how the organization communicates with its customers. Practice these concepts in communicating with customers.
- Able to represent organization by effectively communicating with clients and customers.
- Ability to analyze the outcome of a simple project and develop lessons learned.
- Basics of project outcome analysis and lessons learned.
- Analyze the outcome of a project as a member of a project team or independently for a simple project. Present the outcomes of the project with supporting analysis and lessons learned.
- Present outcomes of a project along with supporting analysis and lessons learned.
- Ability to understand and explain security and Information Assurance terminology.
- The "language" of security - terms and acronyms.
- Study and learn security terminology and common security acronyms.
- Ability to understand and explain security and Information Assurance terminology.
- Ability to configure password characteristics for a domain.
- Password Security Concepts
- Become familiar with password policy and characteristics (length, complexity, age, etc....) associated with domains.
- Demonstrate the ability to configure password characteristics for a domain.
- Ability to explain, discuss and communicate the importance of Information and Systems security including common risks, threats and vulnerabilities.
- Common information security risks and threats.
- Review, discuss and learn the importance of Information Systems Security. Understand the importance of protection mechanisms.
- Completion of training and a monitored discussion with organization security personnel on the importance of IT security practices.
- Ability to monitor network IDS; to configure IDS alerts and to perform IDS log analysis and incident reporting.
- Practices and procedures for monitoring network Intrusion Detection Systems (IDS).
- Accurately describe procedures for monitoring, assessing and reporting incidents detected by the organizations IDS. Participate in the establishment of IDS alerts, IDS log analysis and incident reporting practices. Conduct IDS monitoring, analysis and rep
- Conduct IDS monitoring, analysis and reporting activities.
- Ability to explain organization's basic network architectures and supporting technologies
- Basic understanding of organization's network architectures and technologies.
- Participate in document reviews and discussions on organizational network architecture and supporting technologies.
- Able to accurately explain the organizational network architecture and supporting technologies.
- Ability to maintain security best practices.
- Network security protocols.
- Successfully complete training for network security protocols.
- Able to maintain network security best practices.
- Ability to explain basic operational concepts of Internet Protocols
- Basic operational concepts of Internet Protocols and the Internet.
- Complete training and discuss observations. Provide a demonstration of basic knowledge.
- Completion of training and a demonstration of basic knowledge.
- Ability to define requirements, common technologies and appropriate uses of LAN.
- Common concepts and practices of Local Area Networks (LAN) and architectures.
- Participate in training, document reviews and discussions of LAN architectures. Participate in reviews of organizational network documentation of technical approaches and designs for these architectures.
- Able to describe the concepts and practices related to LAN and how these architectures are employed by the organization.
- Ability to explain, discuss and communicate software system architectures and supporting technologies used by the organization.
- Organization's software system architectures and design concepts.
- Review, discuss, and learn the organization's general software system architecture approach and supporting technologies, software development lifecycle and software development policies.
- Able to describe the software system architectures and supporting technologies used by the organization.
- Ability to utilize and describe basic aspects of Linux/Unix
- Functionality of Linux and Unix OS as used by organization
- Complete training and discuss observations. Provide a demonstration of basic knowledge of both Linux and Unix operating systems.
- Comfort with and understanding of basic aspects of Linux/Unix OS
- Ability to explain, discuss and communicate high- level information about the database tools and technologies used by the organization.
- Database concepts and technologies used by the organization.
- Review, discuss and apply the organization's database tools and technologies including; database engines, applications, system support tools and utilities, backup and recovery procedures and roles and responsibilities of the support staff.
- Ability to understand and describe the database concepts and technologies used by the organization.
- Ability to utilize proper protocol around organization’s use of strategic and analytical dashboards.
- Basic understanding of strategic and analytical dashboards.
- Participate in training and discussions of organizational use of dashboards.
- Able to describe and utilize proper protocol around organization’s use of strategic and analytical dashboards.
- Behavioral Competencies
- Participates in team discussions/meetings
- Focuses in team discussions/meetings
- Focuses during independent work
- Expresses openness to new ideas and change
- Deals with ambiguity by exploring, asking questions, etc.
- Knows when to ask for help
- Demonstrates effective group presentation skills
- Demonstrates effective one-on-one communication skills
- Maintains an acceptable attendance record
- Reports to work on time
- Completes assigned tasks on time
- Uses appropriate language
- Demonstrates respect for patients, co-workers and supervisors
- Demonstrates trust, honesty and integrity
- Requests and performs work assignments without prompting
- Cares appropriately for personal dress, grooming and hygiene
- Maintains a positive attitude
- Cooperates with and assists co-workers
- Follows instructions/directions
- Works under supervision
- Accepts constructive feedback and criticism
- Follows safety rules
- Takes care of equipment and work place
- Keeps work area neat and clean
- Meets supervisor's work standards
- Prevents interference of personal life with work
- Adheres to work policies/rules/regulations
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