WIN (Workforce Intelligence Network)

On-the-job Training

• Communicate Professional Knowledge
  • Apply relevant theory and research about adult learning and motivation.
  • Apply basic principles of group work and facilitation cooperative learning, conflict resolution and behavior management.
  • Apply strategies of community consensus-building, mobilization and advocacy.
  • Apply “best practices” from a workforce development approach.
• Communicate with client directly and through the Expression of Attitude
  • Effectively communicate with client and facilitate discussion both one-on-one and in group settings.
  • Demonstrate effective listening skills by listening to what other people are saying and asking appropriate questions
  • Apply skills helping skills principles (e.g., confidentiality, problem solving, and conflict resolution and referrals).
  • Demonstrate concern about the well-being of others interest in feelings and experiences of others; support the self-esteem of others.
  • Demonstrate a belief in the potential and empowerment of all clients.
  • Demonstrate awareness of commonalities and differences (such as gender, race, ethnicity, class and religion) among adults of diverse backgrounds and appreciation of differing talents, sexual orientation, and faith.
  • Demonstrate knowledge of negotiating skills by addressing clients concerns and arriving at a win-win solution.
  • Maintain appropriate “boundaries” (such as roles responsibilities, relationships and confidentiality) with adults.
  • Demonstrate leadership qualities.
  • Challenge self defeating attitudes of clients in a supportive manner.
• Assessment/Individual Planning
  • Observe and talk with clients to assess individual goals, interests, concerns and competencies, and to do so with an appreciation of their community context.
  • Prepare next steps with client in achieving individual career goals.
  • Select, administer and interpret standardized assessment instruments for assessing individual interests and competencies.
  • Track and evaluate participant progress, revise individual service strategy plans as appropriate, and coordinate necessary resources.
  • Demonstrate knowledge of personal money management by assisting client with setting realistic financial goals and developing a plan to achieve those goals (e.g., spending plan, record of daily expenses and understanding fixed and variable expenses).
  • Demonstrate ability to recognize individual strengths and barriers which may affect career activities.
  • Demonstrate knowledge and awareness of usefulness of formal assessments.
• Program Design and Delivery
  • Apply “best practices” models to the design, implementation continuous improvement and evaluation of organizational programs and practices to make it more effective.
  • Initiate, enable, and sustain group interactions and relationships through the completion of an ongoing activity or project.
  • Design and implement social and cognitive developmental opportunities for client (e.g., critical thinking skills and reasoning ability).
  • Foster and promote multi-cultural understanding.
  • Design and implement life skills classes and workshops on job readiness.
  • Assist client in acquiring positive decision making skills.
• Relationship to Community
  • Demonstrate a willingness to search for and retain information about communities with cultural and economic backgrounds different from their own.
  • Maintain relationships and demonstrate working knowledge of non-center partner organizations.
  • Demonstrate an awareness of the array, mission and referral processes of community agencies and organizations that serve adults and families.
• Administrative Skills
  • Maintain records (e.g., case notes, program data and other statistical records related to job placement and retention.
  • Demonstrate ability to write effective reports, case studies, notes and letters.
  • Demonstrate knowledge of time management strategies.
  • Demonstrate knowledge of team development (e.g. identifying roles of team members.)
  • Demonstrate knowledge and application of appropriate technologies to the task at hand (e.g., specific computer applications, internet).
  • Demonstrate knowledge and application of program objectives.
• Workforce Preparation
  • Assess career interests through the use of appropriate instruments, e.g., interest inventories, personality measures multiple aptitude or achievement batteries combined instruments.
  • Assess job readiness of clients through the evaluation of interview skills, job keeping skills, and social skills.
  • Conduct career readiness training which includes workshops and courses that cover career topics such as resume writing, interview skills, job hunting, job keeping skills and completion of applications.
  • Demonstrate ability to recognize strengths and barriers which may affect career training activities.
• Career Exploration
  • Assist clients with development of Career Development Plan.
  • Utilize current labor market information, and other post-secondary information materials which assist clients identify individual preferences and skills.
  • Assist client with making informed decisions about future career goals by utilizing computerized career information delivery system.
  • Apply knowledge of education, training and resources that provides information about job functions, salaries, requirements and future outlooks.
• Resource Development
  • Create and maintain relationships with the educational systems, (e.g., secondary, post secondary and others).
  • Conduct community assessments and identify under used resources to assist in providing employment, training and support services resources.
  • Assist clients with services available through One Stop Centers.
  • Coordinate employer outreach with other workforce development agencies in the community and utilize employer advisory councils for education and workforce preparation programs.
• Employer Relations
  • Coordinate job search activities with employment service staff, employer, and client creates and maintains relationships with employer to insure client job retention.
  • Demonstrate conflict resolutions skills to resolve problems with employer and client to increase client job retention.
  • Have working knowledge of employer needs and concerns.
  • Monitor on the job performance to ensure client’s succession the workplace.