Home Health Aide (Mentor)
Hybrid-based
ONET: 31-1011.00
1
Years
31
Skills
700h
On-the-job training
Classroom instruction topics
- Building a supportive relationship through self-awareness
- Developing the role of the Mentor
- Effective problem-solving techniques
- Techniques to improve positive reinforcement for successful mentoring
- Time management
- Using effective communication
- Case studies: The Mentor in action
On-the-job training
- Function as a role model/leader to apprentices
- Demonstrate professionalism in appearance (clean, neat) and in respectful interactions with clients and co-workers
- Incorporate principles of adult learning in apprentice program
- Collaborate with apprentice to identify learning needs
- Demonstrate knowledge of the apprentice's role
- Utilize positive reinforcement and coaching skills to assist apprentice
- Document apprentice’s progress and assist in developing action plans for areas needing improvement
- Develop timelines and learning plan to meet program goals and individual apprentice's learning needs
- Observe, records and provide direction and correction (when applicable) to apprentice
- Follow correct procedures in demonstrating skills to apprentice
- Adapt learning techniques according to apprentice’s learning style preferences and needs
- Follow apprentice development plan and document progress timely and completely
- Demonstrate teamwork in cooperating with other staff
- Demonstrate ability to assist apprentice in dealing with reality shock/stress of confronting new situation(s) and the ability to assist the apprentices in becoming integrated into their new role
- Recognize unique needs of new employees when serving as a mentor
- Demonstrate clear, concise, respectful communication, problem solving & interpersonal skills
- Clarify expectations with apprentice in clear, concise communication
- Incorporate assertive communication in interactions with peers and apprentice
- Demonstrate ability to develop trusting relationship with apprentice, peers, and clients/families
- Demonstrate ability to utilize creative problem-solving when confronted with client/family and/or co-worker concerns
- Demonstrate respect of cultural differences and develop plans to meet these individual needs for clients, families, and peers
- Provide specific and accurate feedback to apprentice, validate and address apprentice concerns via active listening and paraphrasing skills
- Demonstrate effective written communication
- Refer customers to appropriate individual if one can not answer questions
- Recognize anxiety and stress levels and allow for venting of concerns from clients, families, peers
- Develop trust and rapport with clients and families
- Demonstrate responsibility and accountability for actions and avoid defensiveness, reflecting on different perspectives and perceptions
- Use communication skills to defuse anger, redirect negative comments, maintain calm tone of voice
- Organizational & Time Management Skills
- Demonstrate ability to manage time effectively
- Recognize conditions that require prompt report and demonstrate ability to reprioritize daily routines in response
- Follow apprentice development plan and document progress timely and completely
- Assist apprentice to prioritize tasks and seek out assistance when indicated
- Demonstrate ability to plan "learning opportunities" for apprentice and discuss what the apprentice has learned from these activities
- Demonstrate advanced knowledge in implementing care strategies & taking appropriate actions
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Made in the USA.