Network Support Specialist
Competency-based
ONET: 15-1244.00
23
Skills
80h
Related instructions
Classroom instruction topics
- Hardware - Identify, use, and connect hardware components and devices
- Windows Operating System - Install and support Windows OS including command line and client support
- Mobile Devices - Install and configure laptops and other mobile devices
- Software Troubleshooting - Troubleshoot computer and mobile device issues including application security support
- Networking - Explain types of networks and connections including TCP/IP, WIFI and SOHO
- Other OS & Technologies - Understand Mac OS, Linux and mobile OS
- Hardware and Network Troubleshooting - Troubleshoot device and network issues
- Security - Identify and protect against security vulnerabilities for devices and their network connections
- Operational Procedures - Follow best practices for safety, environmental impacts, and communication and professionalism
- CompTIA A+ CertMaster Learn, CompTIA Labs and CertMaster Practice (or similar courseware), Pass CompTIA A+
On-the-job training
- Part 1 - Basic Hardware
- Demonstrate knowledge of various mobile device types, their features, and purpose.
- Demonstrate skills required to manage and troubleshoot computer hardware and peripheral devices.
- Demonstrate knowledge of common computer hardware and interfaces.
- Demonstrate skills required to troubleshoot general computer hardware issues and printer problems.
- Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
- Part 2 - Basic Networking
- Demonstrate knowledge of basic networking concepts (wired and wireless).
- Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
- Part 3 - Cloud and Virtualization Technologies
- Demonstrate knowledge of cloud computing concepts, including cloud storage and security configurations.
- Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features.
- Part 4 - Operating System Basics
- Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
- Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
- Demonstrate skills required to troubleshoot Microsoft Windows operating system problems.
- Demonstrate knowledge of important Mac OS and Linux OS desktop operating system features and their purpose.
- Demonstrate skills required to configure, secure, and troubleshoot various operating systems Mac OS and Linux OS.
- Demonstrate skills required to troubleshoot mobile operating systems.
- Part 5 - IT Security Basics
- Demonstrate knowledge of basic enterprise security concepts and wireless security protocols.
- Demonstrate skills required to perform account management, configure wireless security, and detect and remove malware on workstations and mobile devices.
- Demonstrate skills to troubleshoot common computer security issues.
- Demonstrate skills required to troubleshoot application security issues.
- Part 6 - General IT Operations
- Demonstrate knowledge of ticketing systems and documentation procedures.
- Demonstrate knowledge of disaster recovery concepts and backup procedures.
- Demonstrate knowledge of licensing and privacy and policy concepts, including how to address prohibited content.
- Demonstrate knowledge of scripting languages, basic functions, and logic structures.
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