Lodging Manager (Fountain Point Resort)
Competency-based
ONET: 11-9081.00
1
Years
31
Skills
172h
Related instructions
Classroom instruction topics
- Boat America
- Adult and Pediatric First Aid/CPR/AED
- Hotel Management with Executive Housekeeper
On-the-job training
- Provide basic information to guests, visitors, or clients.
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Greet and register guests.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding resort or locations for eating and entertainment.
- Resolve customer complaints or problems.
- Answer inquiries pertaining to hotel policies and services.
- Coordinate front-office activities of hotels or motels and resolve problems. Investigate and handle complaints, disturbances, emergencies, etc.
- Manage organizational or project budgets.
- Participate in financial activities, such as the researching and setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Confer with organizational members to accomplish work activities.
- Confer and cooperate with other managers to ensure coordination of hotel activities. Assist when needed.
- Monitor flow of cash or other resources.
- Monitor the revenue activity of the hotel or facility.
- Monitor facilities or operational systems.
- Manage and maintain temporary or permanent lodging facilities. Assist with seasonal opening, closing, and inventory.
- Coordinate operational activities with external stakeholders.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.pp-
- Conduct employee training programs.
- Create and implement a staff training program.
- Organize, attend, and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
- Manage and evaluate employee performance and compliance with safety protocols.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Conduct regular performance reviews.
- Resolve conflict.
- Coach, train, and counsel hourly associates, administer discipline as needed.
- Direct administrative or support services.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Inspect condition or functioning of facilities or equipment.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Prepare staff schedules or work assignments.
- Assign duties to workers, and schedule shifts.
- Collect payments for goods or services.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Collect payments and record data pertaining to funds and expenditures.
- Interview employees, customers, or others to collect information.
- Interview and hire applicants.
- Purchase materials, equipment, or other resources.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Book tickets for guests for local tours and attractions.
- Maintain operational records.
- Collect payments and record data pertaining to funds and expenditures.
- Develop operating strategies, plans, or procedures.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Document organizational or operational procedures.
- Prepare required paperwork pertaining to departmental functions.
- Implement organizational process or policy changes.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Promote products, services, or programs.
- Perform marketing and public relations activities.
- Manage guest services.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Perform manual service or maintenance tasks.
- Provide assistance to staff members by inspecting rooms and cottages, tidying porch and common rooms between cleanings, carrying linens and other items up and down hotel stairs, spot cleaning hotel kitchen as needed, emptying dishwashers and doing laundry.
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