System Support Technician
Competency-based
ONET: 15-1244.00
1
Years
26
Skills
190h
Related instructions
Classroom instruction topics
- Employee Onboarding and Integration Success Skills
- Principles and Practices
- System Fundamentals
On-the-job training
- Understand and apply computer user support best practices
- Understand company user support best practices like communications, response times, troubleshooting practices and other procedures as outlined by the business
- Demonstrate ability to resolve user inquiries regarding computer software or hardware issues
- Demonstrate knowledge ability to configure IT systems, monitor performance and coordinate user access
- Demonstrate ability to set up and use Master Console to: Set up user ID’s
- Demonstrate ability to set up and use Master Console to: Configure hardware
- Demonstrate ability to set up and use Master Console to: Monitor Performance
- Demonstrate knowledge and ability to use hardware and ticket tracking tools
- Demonstrate knowledge and ability to use hardware and ticket tracking tools like Blue Vista or others
- Demonstrate ability to maintain records of daily communication transactions
- Demonstrate ability to document problems and remedial actions taken or installation activities
- Demonstrate ability to use diagnostic tools
- Demonstrate ability to use diagnostic tools like Fiber Channel Analyzer and system event logs
- Ability to analyze system logs, confer with users or conduct computer diagnostics to resolve problems or provide technical support
- Demonstrate ability to use CLI
- Demonstrate ability to use CLI to enter commands and observe system functioning to verify correct functioning and detect errors
- Demonstrate ability to use CLI: Linux CLI – Putty
- Demonstrate ability to use CLI: Windows CLI - CMD
- Demonstrate ability to use CLI: Storage CLIs
- Demonstrate knowledge and ability to support IBM Storage hardware, software, applications
- Demonstrate knowledge of IBM Storage Systems
- Demonstrate knowledge of Netapp
- Demonstrate ability to configure, maintain and administer storage hardware, software, applications and all configurations
- Demonstrate ability to install and perform storage system repairs
- Demonstrate knowledge and ability to support server hardware, software, applications
- Demonstrate knowledge of server hardware, software, applications
- Demonstrate ability to configure, maintain and administer server hardware, software, applications and all configurations
- Demonstrate ability to install and perform server system repairs
- Demonstrate knowledge of infrastructure hardware, software and applications
- Demonstrate knowledge of switch hardware, software, and applications like Cisco, Brocade and Apcon
- Demonstrate knowledge and understanding of procurement, receiving and inspection processes
- Demonstrate ability to set up computers, install cables, operating systems and other relevant software and infrastructure applications
- Diagnose, troubleshoot and resolve hardware, software or other infrastructure and system problems and replace defective components using IBM Serv process
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