Healthcare Apprenticeship Consortium - Washington

On-the-job Training

• Communicate and Interact Effectively to Provide Quality Patient Care
• Office Management and Administrative Tasks
• Coordinate and Schedule Appointments
• Assist with and Perform Authorized Medical, Laboratory, and Clinical Procedures
• Maintain Clinical Safety and Environmental Standards
• Participate in Ongoing Quality Improvement Processes
• Communicate Effectively with Clinical Care Team
• Uphold Standards of Professional Conduct
• MA Practice Skills
  • 001 - HIV/BloodBorne Pathogen training
  • 002 - BLS/CPR
  • 003 - emergency mgmt - basic first aid for: bleeding/diabetes/fractures/seizures/shock/syncope
  • 004 - emergency mgmt: recognize physical and emot. effects on persons in emergency situations; demonstrate self-awareness responding to emergency situation
  • 005 - measure and record: blood pressure/temperature/pulse/respirations/pulse oximetry
  • 006 - measure and record: blood pressure - pediatric
  • 007 - prepare measure and record: Ankle Brachial Index
  • 008 - measure and record: height
  • 009 - measure and record: weight
  • 010 - measure and record: length (infant)/head circumference (infant)/weight (ped)/height (ped)
  • 011 - measure and record: lung capacity (peak flow)
  • 012 - perform: pulmonary function testing
  • 013 - screen and record: audiometry
  • 014 - visual acuity testing (ped & adult) - snellen, jaeger, ishahara
  • 015 - screen and record: transcutaneous bilirubin procedure
  • 016 - perform: electrocardiography
  • 017 - perform: venipuncture
  • 018 - perform: capillary puncture
  • 019 - prepare and maintain examination and treatment areas
  • 020 - understand and use patient rooming guidelines (by e/r)/perform: patient screening using established protocols/obtain & record patient history/key point patient id procedures
  • 021 - verify per rules of medication admin: 7 "rights" of med. Admin.
  • 022 - administer oral medications
  • 023 - administer flouride varnish
  • 024 - administer parenteral (excluding IV) medications / select proper sites for parenteral meds.
  • 025 - administer FluMist
  • 026 - administer nebulizer treatment
  • 027 - administer oxygen therapy
  • 028 - administer intradermal injection
  • 029 - administer Depo Provera
  • 030 - administer subcutaneous injection
  • 031- administer intramuscular injection
  • 032 - administer intravenous injections [direct visual and other rules]
  • 033 - administer eye drops/topical ointments
  • 034 - administer ear irrigation
  • 035 - urethral catheterization [cath care especially]
  • 036 - instruct and prepare patient for procedure or treatment/show awareness of patient concerns about procedure/explain to patient rationale for performance of procedure [or not if done by provider]
  • 037 - assist provider with patient exam/patient procedures/treatments/minor surgery
  • 038 - patient positions - Fowlers/SemiFowlers, horiz & dorsal recumb., lithotomy/sims, prone/knee-chest
  • 039 - performing aseptic procedures outside hospital; prepare & assist with sterile procedures outside hospital; prepare sterile field; perform within sterile field
  • 040 - perform a quality control measure
  • 041 - obtain specimens: CLIA waived hematology/chemistry/urinalysis/fecal/immunology/microbiology tests
  • 042 - perform test: CLIA waived hematology/chemistry/urinalysis/fecal/immunology/microbiology tests
  • 043 - obtain specimens and perform: nasal culture collection/screening
  • 044 - obtain specimens and perform: Throat Culture
  • 045 - screening and follow up on test results as directed by practitioner
  • 046 - current provider/profession level CPR/BLS
  • 047 - incorporate critical thinking in performing patient assessment
  • 048 - incorporate critical thinking in performing patient care
• Applied Mathematics
  • 049 - calculate proper dosages of medication for administration
  • 050 - show awareness of patient's concerns about procedure being performed
  • 051 - differentiate between normal and abnormal test results
  • 052 - maintain lab test results using flow sheets
  • 053 - discuss with patient meaning and accuracy of test results
• Infection Control
  • 054 - participate in bloodborne pathogen training
  • 055 - select appropriate barrier/PPE
  • 056 - perform handwashing
  • 057 - prepare items for autoclaving; perform sterilization procedures
  • 058 - perform wound care; perform dressing change
  • 059 - demonstrate standard biohazard precautions; proper disposal sharps; proper disposal regulated wastes
  • 060 - recognize implications for failure to comply with CDC regs in healthcare settings
• Nutrition
  • 061 - instruct patient according to patient's special dietary needs; show awareness of patient's concerns on dietary change
• Coaching
  • 062 - use feedback techniques to obtain patient information: reflection/restatement/clarification
  • 063 - respond to non-verbal communication; demonstrate non-verbal communication
  • 064 - use and pronounce medical terminology correctly to communicate
  • 065 - coach patients regarding: office policies, health maint., disease prev., treatment plan
  • 066 - coach patients appropriately considering: cultural diversity; developmental/life stage; communication barriers
  • 067 - demonstrate professional telephone techniques; document telephone messages accurately
  • 068 - compose professional correspondence using electronic technology
  • 069 - locate current list of community resources re: patients' healthcare needs; facilitate referrals as patient navigator
  • 070 - demonstrates reporting of information concisely and accurately
  • 071 - demonstrate: empathy & active listening
  • 072 - demonstrate principles of self-boundaries
  • 073 - demonstrate respect for individual diversity: gender/race/religion/age/econ. status/appearance
• Administrative Skills
  • 074 - manage appointment schedule using established priorities; display sensitivity when managing appointments
  • 075 - schedule a patient procedure
  • 076 - create a patient's medical record [often not MA - course material only]]
  • 077 - organize a patient's medical record
  • 078 - file patient medical records
  • 079 - maintaining medication and immunization records
  • 080 - utilize an EMR; input patient data utilizing a practice management system; perform procedural coding/diagnostic coding; utilize medical necessity guidelines; document accurately; protect record integrity
  • 081 - perform routine maintenance of administrative or clinical equipment
  • 082 - perform an inventory with documentation; prepare purchase order
• Financial Posting
  • 083 - perform a/r procedures to patient accounts including posting: charges/payment/adjustments
  • 084 - prepare a bank deposit
  • 085 - obtain accurate patient billing information
  • 086 - inform a patient of financial obligations for services rendered
  • 087 - demonstrate professionalism when discussing patient's billing record; sensitivity when requesting payment
• Insurance
  • 088 - interpret information on an insurance card
  • 089 - verify eligibility for services including documentation
  • 090 - obtain precertification or preauthorization including documentation
  • 091 - complete an insurance claim form
  • 092 - interact professionally with 3rd party representatives; tact & sensitivity when communicating with providers and patients regarding 3rd party rqmts.
• Coding
  • 093 - utilize tactful communication with medical providers to ensure accurate coding
• Legal
  • 094 - locate state's legal scope of practice for medical assistants
  • 095 - apply HIPAA rules regarding: privacy & release of information
  • 096 - apply the Patient's Bill of Rights relating to: choice of treatment/consent for treatment/refusal of treatment; demonstrate sensitivity to patients rights
  • 097 - perform compliance reporting based on public health statutes
  • 098 - report an illegal activity in the healthcare setting following proper protocol
  • 099 - complete an incident report related to an error in patient care
• Ethics
  • 100 - develop a plan for separation of personal and professional ethics
  • 101 - demonstrate appropriate response(s) to ethical issues
  • 102 - recognize impact personal ethics and morals have on delivery of healthcare
• Protective Practices
  • 103 - comply with: safety signs/symbols/labels
  • 104 - demonstrate proper use of: eyewash equipment/location
  • 105 - awareness of proper use of: fire extinguishers
  • 106 - demonstrate proper use of: sharps disposal containers
  • 107 - use proper body mechanics
  • 108 - participate in mock exposure event with documentation of specific steps
  • 109 - evaluate work environment to identify unsafe working conditions
• Additional Procedures
  • 110 - safe patient handling, examples: move patient wheelchair to/from exam table
  • 111 - prepare/assist with procedures: example: gynecological exam & Pap test