Tech Project Coordinator
Competency-based
ONET: 15-1299.09
1
Years
64
Skills
256h
Related instructions
Classroom instruction topics
- New Employee Skills
- Business Acumen
- Employability Skills
- Technical and Professional Skills - CompTIA Project+ Coursework and Certification
- Project Management Skills
- Technical and Professional Skills Covered by CompTIA IT Fundamentals (ITF+) Coursework and Certification
- Customer Engagement Skills Covered by the IBM Professional Certificate
On-the-job training
- Basics of Project Management
- Demonstrate knowledge of the properties of a project.
- Demonstrate knowledge of project roles and responsibilities.
- Demonstrate knowledge of standard project phases.
- Demonstrate knowledge of basic cost control models for projects.
- Demonstrate knowledge of organizational structures for project teams.
- Demonstrate skills required to execute and develop project schedules.
- Demonstrate knowledge of basic Agile project management methodologies.
- Demonstrate knowledge of resource management (including human resources).
- Managing Project Constraints
- Demonstrate skills required to predict the impact of constraint variables and other influences throughout the project lifecycle.
- Demonstrate knowledge of risk strategies and risk management activities.
- Communication and Change Movement
- Demonstrate skills required to use the appropriate communication method in a given situation.
- Demonstrate knowledge of factors that can influence one’s choice of communication strategy.
- Demonstrate knowledge of project events that would trigger communication to stakeholders and determine the target audience and rationale.
- Demonstrate skills required to use change-control processes within the context of a project.
- Demonstrate knowledge of types of organizational change like mergers/acquisitions, internal restructuring, relocation and outsourcing.
- Project Tools and Documentation
- Demonstrate knowledge of various project management tools.
- Demonstrate skills required to analyze project-centric documentation.
- Demonstrate knowledge of partner- or vendor-centric documents and their purpose.
- General IT Terminology and Concepts
- Demonstrate knowledge of notational systems.
- Demonstrate knowledge of basic data types.
- Demonstrate knowledge of computing and processing basics.
- Demonstrate knowledge related to the importance of data and information.
- Demonstrate knowledge of units of measure in IT.
- Demonstrate knowledge of a troubleshooting methodology.
- Computing Infrastructure
- Demonstrate knowledge of input and output interfaces.
- Demonstrate skills required to install and deploy peripheral devices for common computing devices.
- Demonstrate knowledge of internal computing components.
- Demonstrate knowledge related to types of internet service.
- Demonstrate knowledge of types of storage.
- Demonstrate knowledge of computing devices.
- Demonstrate knowledge related to the basics of networking concepts.
- Demonstrate skills required to deploy, secure and maintain a basic wireless network.
- Software and Applications
- Demonstrate knowledge related to the purpose of operating systems.
- Demonstrate knowledge related to modules of an operating system.
- Demonstrate knowledge of the purpose of software.
- Demonstrate knowledge related to methods of application delivery models.
- Demonstrate skills required to use web browsers.
- Demonstrate knowledge of general application concepts.
- Software Development and Database Basics
- Demonstrate knowledge of programming languages.
- Demonstrate knowledge of general programming concepts.
- Demonstrate knowledge of the purpose of databases.
- Demonstrate knowledge of database structures.
- Demonstrate knowledge of database interface methods.
- Security
- Demonstrate knowledge related to the importance of confidentiality, integrity and availability.
- Demonstrate knowledge of device security methods.
- Demonstrate knowledge of security concepts related to behavior.
- Demonstrate knowledge of authentication, authorization, accounting and non-repudiation.
- Demonstrate knowledge of best practices for password use.
- Demonstrate knowledge of encryption use cases.
- Demonstrate knowledge of business continuity.
- Business Acumen
- Demonstrate a basic understanding of the employer’s corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
- Demonstrate a basic knowledge of the employer’s brand messaging, its value proposition in the marketplace, and key success metrics.
- Employability Skills
- Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (e.g., in-person, over telephone, email, and chat).
- Demonstrate ability to manage stress and other emotions in the workplace to reduce conflict, foster collaboration, and promote wellness.
- Demonstrate skills required to take and give productive critical feedback.
- Demonstrate skills required to problem-solve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
- Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming.
- Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure.
- Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
- Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace.
- Demonstrate skills required to collaborate effectively with team members from across the organization.
- Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers.
- Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines with situational awareness.
- Demonstrate ability to adapt to changing organizational landscape.
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