IT Operations
Competency-based
1
Years
17
Skills
210h
Related instructions
Classroom instruction topics
- Intro to Computers Using PC's
- Computer Hardware
- Internship and Work Experience
- Operating Systems Technologies
- IT Customer Support
On-the-job training
- IT Service Management
- Demonstrates knowledge of help desk functions for routine issues including problem tracking, analysis, and resolution
- Demonstrates ability of performing fundamental troubleshooting hardware/software problems
- Demonstrates knowledge of how to define and document help desk solutions; provide problem determination
- Demonstrates knowledge of how to coordinate with vendors for equipment repair
- Demonstrates knowledge of network issues; logging, tracking, and monitoring all problems and requests
- Demonstrate knowledge of and participate in the development and production of system/end-user documentation for applications processing and procedures
- Customer Services
- Demonstrate ability to provide fundamental technical and operational support for computers and networks
- Demonstrate ability to provide fundamental technical support to department programs and staff in the use of computer applications
- Demonstrates knowledge in the development and implementation of training activities and materials
- Demonstrate ability to Instruct users in logon and document identification procedures.
- Computer Fundamentals
- Demonstrate knowledge of monitoring and operating computer and telecommunications systems, including data lines, terminals and printers
- Demonstrate knowledge of analyzing and resolving system problems to ensure continuous system operations required for scheduled data processing functions, and providing communications support between systems
- Demonstrate knowledge of how to install and configure workstations, printers, and various peripherals
- Demonstrate knowledge of how to install software applications
- Demonstrate knowledge of how to generate reports and statistics, perform system backups, retrieve documents, and assists in data recovering for end users
- Security Fundamentals
- Demonstrate knowledge of how to assign logons and rights, print queues, and directory structures
- Demonstrate knowledge of how to reset passwords, grant access to departmental groups, and run security programs
State:
Headquarters location:
San Francisco, CA (94103)
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