Cabrillo College

On-the-job Training

• Communication Skills
  • Understand basic principles of verbal and non-verbal communication
  • Listen actively, communicate with empathy and gather information in a respectful manner
  • Use language confidently and appropriately
  • Identify barriers to communication
  • Give information to clients and groups in a clear and concise way
  • Speak and write in client’s preferred language and at appropriate literacy level
  • Document activities and services and prepare written documentation
  • Collect data and provide feedback to health and human services agencies, funding sources, and community-based organizations
  • Gather information in a respectful manner
  • Assist in interpreting and/or translating health information
• Interpersonal Skills
  • Represent others, their needs, and needs of the community
  • Be sensitive, honest, respectful, and empathetic
  • Establish relationships, and assist in individual and group conflict resolution
  • Understand basic principles of culture, cultural competency, and cultural humility
  • Recognize and appropriately respond to the beliefs, values, cultures, and languages of the populations served
  • Set personal and professional boundaries
  • Provide informal counseling
  • Use interviewing techniques (e.g. motivational interviewing)
  • Work as a team member
  • Act within ethical responsibilities. Practice professional and ethical standards
  • Maintain confidentiality of client information and act within the Health Insurance Portability and Accountability Act (HIPAA) requirements
  • Model behavior change - Ability to network
• Service Coordination Skills
  • Identify and access resources and maintain a current resource inventory
  • Help improve access to resources
  • Conduct outreach to encourage participation in health events
  • Coordinate CHW activities with clinical and other community services
  • Develop networks to address community needs
  • Coordinate referrals, follow-up, track care and referral outcomes
  • Help others navigate services and resources in health and human services systems
  • Provide education, assessment and social support to clients and communities
• Capacity-Building Skills
  • Identify problems and resources to encourage and help clients solve problems themselves
  • Collaborate with local partnerships to improve services, network and build community connections
  • Learn new and better ways of serving the community through formal and informal training
  • Assess the strengths and needs of the community
  • Build leadership skills for yourself and others in the community
  • Facilitate support groups
  • Organize with others in the community to address health issues or other needs/concerns
• Advocacy Skills
  • Participate in organizing others, use existing resources, and current data to promote a cause
  • Identify and work with advocacy groups
  • Inform health and social service systems and carry out mandatory reporting requirements
  • Stay abreast of structural and policy changes in the community and in health and social services systems
  • Speak up for individuals or communities to overcome intimidation and other barriers
  • Utilize coping strategies for managing stress and staying healthy
• Teaching Skills
  • Use methods that promote learning and positive behavior change
  • Use a variety of interactive teaching and coaching methods for different learning styles and ages
  • Organize presentation materials
  • Identify and explain training and education goals and objectives
  • Plan and lead classes
  • Evaluate the success of an educational program and measure the progress of individual learners
  • Use audiovisual materials and equipment to enhance teaching
  • Prepare and distribute education materials and present at community events
  • Facilitate group discussions and decision making in ways that engage and motivate learners
• Organizational Skills
  • Plan and set individual and organization goals
  • Plan and set up presentations, educational/training sessions, workshops, and other activities
  • Effectively manage time and prioritize activities, yet stay flexible
  • Maintain and contribute to a safe working environment
  • Gather, document, and report on activities within legal and organization guidelines
• Knowledge Base on Specific Health Issues
  • Gain and share basic knowledge of the community, health and social services, specific health issues
  • Understand social determinants of health and health disparities
  • Stay current on health issues affecting clients and know where to find answers to difficult questions
  • Understand consumer rights
  • Find information on specific health topics and issues across all ages [lifespan focus], including healthy lifestyles, maternal and child health, heart disease & stroke, diabetes, cancer, oral health and behavioral health
  • Use and apply public health concepts