Flagship Kansas

On-the-job Training

• Maintain computer networks to enhance performance and user access.
  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Perform routine network startup and shutdown procedures, and maintain control records.
• Implement security measures for computer or information systems.
  • Perform data backups and disaster recovery operations.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Create electronic data backup to prevent loss of information.
  • Perform data backups and disaster recovery operations.
• Resolve computer network problems.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Resolve computer software problems.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Troubleshoot issues with computer applications or systems.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Monitor the performance of computer networks.
  • Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.
  • Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.
• Develop computer or information security policies or procedures.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Analyze data to identify or resolve operational problems.
  • Analyze equipment performance records to determine the need for repair or replacement.
• Provide technical support for computer network issues.
  • Confer with network users about solutions to existing system problems.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
• Analyze project data to determine specifications or requirements.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
• Identify information technology project resource requirements.
  • Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
• Recommend changes to improve computer or information systems.
  • Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Collaborate with others to resolve information technology issues.
  • Confer with network users about solutions to existing system problems.
• Propose integrated computer systems.
  • Propose, configure, and test computer hardware, networking software and operating system software.
• Monitor computer hardware performance.
  • Monitor, configure, and test computer hardware, networking software and operating system software.
• Monitor software performance.
  • Design, configure, and test computer hardware, networking software and operating system software.
• Document operational activities.
  • Perform routine technology operations and maintain control records.
• Install computer hardware.
  • Install operate and maintain network, firewalls routers and switches.
  • Install operate and maintain laptops, desktops and all in one computers.
  • Install operate and maintain peripherals, printers, scanners etc…
• Document network-related activities or tasks.
  • Collect data and document customer interactions during service calls, maintain logs related to network functions, as well as maintenance and repair records.
• Collect data about customer needs.
  • Gather data on customer pain point to use to identify trends.
• Conduct research to gain information about products or processes.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Maintain the inventory of equipment.
  • Maintain an inventory of parts for emergency repairs.
• Update knowledge about emerging industry or technology trends.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.
• Create Tier 1 Operational Activities
  • Create Standard Operation Procedures
• Train Others
  • Instruct users during trouble shooting procedures