Flagship Kansas

On-the-job Training

• Provide technical support for software maintenance or use.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor computer system performance to ensure proper operation.
  • Oversee the daily performance of computer systems.
• Read documents to gather technical information.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Demonstrates exceptional proficiency at following and establishing processes
• Collaborate with others to resolve information technology issues.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Resolve computer software problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Install computer hardware.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Set up equipment for use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Teach others to use computer equipment or hardware or software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
• Train others in computer interface or software use.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
• Test software performance.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
• Modify software programs to improve performance.
  • Modify and customize commercial programs for internal needs.
• Test computer hardware performance.
  • Inspect equipment and read order sheets to prepare for users.
• Document operational activities.
  • Maintain records of data communication transactions, problems and remedial actions taken, or installation activities.
• Install computer software.
  • Recommend, Install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer hardware.
  • Recommend, Install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluate utility of software or hardware technologies.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Provide recommendations to others about computer hardware.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Recommend changes to improve computer or information systems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Collaborate with others to determine design specifications or details.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
• Conduct research to gain information about products or processes.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
• Update knowledge about emerging industry or technology trends.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software
• Facilitates Customer Satisfaction
  • Develop a trusted advisor relationship with customer such that all activities and communications are closely aligned with the customer's business case and strategy.
• Communication Skills
  • Understand the importance of and demonstrate verbal, written, and non-verbal/body language, abilities and employ active listening, persuasion, and influencing skills.
  • Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural difference
• Professionalism
  • Understand ethics in the workplace and best team building practices to build mutual trust.
• Problem Solving
  • Master the best ways to recover from an issue on the job. Understand disaster recovery procedures, questioning, creative problem solving, and support processes.