Aon

On-the-job Training

• Provide Technical Assistance to Users
  • Oversee the daily performance of computer systems
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Enter commands and observe system functioning to verify correct operations and detect errors
  • Set up equipment fro employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
  • Inspecting equipment, structures, or materials to identify the use of errors or other problems or defects
  • Develop constructive and cooperative working relationships with others, and maintaining them over time
• Resolve Computer Problems for Clients
  • Refer major hardware or software problems or defective products to vendors or technicians for service
  • Collaborate with others to resolve information technology issues
  • Resolve computer software problems
  • Provide recommendations to others about computer hardware
  • Monitor and review information from materials, events, or the environment, to detect or assess problems
• Provide Client Assistance on Software and Hardware
  • Develop training materials and procedures, or train users in the proper use of hardware or software
  • Build and maintain training and SOP documentation
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Modify and customize commercial programs for internal needs
  • Provide technical support for software maintenance or use
• Installation and Maintenance of Operating systems, printers, word processing, electronic mail systems
  • Inspect equipment and read order sheets to prepare for delivery to users
  • Test software performance
  • Install computer hardware
  • Install computer software
  • Maintain computer hardware
  • Modify software programs to improve performance
  • Service, repair, calibrate, regulate, fine-tune, or test machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles
  • Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
• Develop and Instruct on Training Materials and Procedures
  • Confer with staff, users, and management to establish requirements for new systems or modifications
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software
  • Teach others to use computer equipment or hardware
  • Train others in computer interface or software use
  • Update knowledge about emerging industry or technology trends
• Review Technical Manuals and Provide Diagnostics
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems to to provide technical assistance and support
  • Read documents to gather technical information
  • Test computer hardware performance
  • Conduct research to gain information about products or processes
• Oversee Daily Operations of Computer Systems
  • Collaborate with workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software
  • Monitor computer system performance to ensure proper operation
  • Document operational activities
  • Collaborate with others to determine design specifications or details
  • Evaluate utility of software or hardware technologies
  • Participate in staffing decisions
  • Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics
  • Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person